Creative RMA - swap out or keep broken item?

[lightbulb]

Has anyone ever gone through an RMA process for their Creative speakers?

I got on the email to Creative about a problem with the right speaker of my T20s and they sent out a replacement right speaker unit. They didn't ask for any credit card details a la Advance RMA, or give any return instructions for the broken speaker.

Anyway, the new speaker causes a bias to the left speaker so have queried this and they are sending out another right speaker, again nothing said about payment details or requests for the existing speakers.

Do they not bother with them, perhaps too little value in arranging a collection/return shipping on them?

 

[ttreaders]

Yeah I know it's a little strange, I had major problems with Logitech speakers (5550's) basically everyone I got had same fault so must have been faulty batch, it was the sub connections that were screwed. Each time they just sent me whole new speaker package, took 5 times before I got one that was working properly so now I have 20 spare speakers