Current be* service

Hudzy · 6 Dec 2010 at 16:11

Is anyone else getting an absolute garbage connection with be* at the moment? We normally get around 15 down and 1.5 up, but it's only been around 4 down for a week now.

Today it's 1.3 down and 0.5 up with complete disconnects every 5 mins or so.

Spike_UK · 6 Dec 2010 at 16:13

Mine has dropped a little. It's gone from 9 down to about 7. Downloads have dropped from 800k/sec to 500k/sec.

Hudzy · 6 Dec 2010 at 16:20

Hmm, I can't even stream a youtube video before it disconnects now. Their site says everything is ok though.

Usually hover around 20-30 ping too

DJMK4 · 6 Dec 2010 at 16:24

I had some slow speed issues on the weekend, although my sync speed was still around 19mb down, my actual download throughput was around 10mb where its normally around 17-18mb.

Not sure what its like today.

ntg · 6 Dec 2010 at 16:35

had many disconnects during the weekend, especially all day sunday.

spudbynight · 6 Dec 2010 at 16:37

No problems for me....I am currently downloading the torrent of the HL2 Cinematic Mod and getting 1.4MB/s which is what I normally top out at.

benftl · 6 Dec 2010 at 16:41

TBH with ADSL it's probably best to post your line stats to see if it's a problem that's individual to you. The weather may be playing havoc with your line, for example.

DJMK4 · 6 Dec 2010 at 16:41

Just going to run a speed test from work on my server at home. Will post results in 2 secs

DJMK4 · 6 Dec 2010 at 16:48

My speed seems abit better than what it was last night, upload slightly lower than normal though...

Sync Speeds:
DownStream Connection Speed 19131 kbps
UpStream Connection Speed 1416 kbps

Router Stats
ADSL Link Downstream Upstream
Connection Speed 19131 kbps 1416 kbps
Line Attenuation 22.0 db 12.4 db
Noise Margin 2.1 db 2.1 db

Download Throughput
Download Speed: 1781.4 KB/sec Upload Speed: 102 KB/sec

Download Speed: 1893.3 KB/sec Upload Speed: 85.4 KB/sec

Download Speed: 1964.1 KB/sec Upload Speed: 129 KB/sec

Hudzy · 6 Dec 2010 at 16:48

benftl said:
TBH with ADSL it's probably best to post your line stats to see if it's a problem that's individual to you. The weather may be playing havoc with your line, for example.

Code:

--- System Information ---
Vendor: Linksys
ModelName: WAG320N
Firmware Version: 1.00.08 , 2009-08-27T19:37:13
Boot Version: 1.06
Hardware Version: 0.01

--- DSL Information ---
DSL Driver Version:  AnnexA version - A2pB023k.d21d
DSL VPI/VCI:         0/101
DSL Status:          Showtime
DSL Mode:            ADSL2+
DSL Channel:         
DSL Upstream Rate:   502 Kbps
DSL Downstream Rate: 1350 Kbps

                      Down         up    
DSL Noise Margin:    11.9 dB       6.2 dB
DSL Attenuation:     47.0 dB      45.1 dB
DSL Transmit Power:  18.2 dBm     12.4 dBm

I can't really remember if that's good or bad...

DJMK4 · 6 Dec 2010 at 16:54

Hudzy said:

Code:

--- System Information ---
Vendor: Linksys
ModelName: WAG320N
Firmware Version: 1.00.08 , 2009-08-27T19:37:13
Boot Version: 1.06
Hardware Version: 0.01

--- DSL Information ---
DSL Driver Version:  AnnexA version - A2pB023k.d21d
DSL VPI/VCI:         0/101
DSL Status:          Showtime
DSL Mode:            ADSL2+
DSL Channel:         
DSL Upstream Rate:   502 Kbps
DSL Downstream Rate: 1350 Kbps

                      Down         up    
DSL Noise Margin:    11.9 dB       6.2 dB
DSL Attenuation:     47.0 dB      45.1 dB
DSL Transmit Power:  18.2 dBm     12.4 dBm

I can't really remember if that's good or bad...

Those stats look quite bad :S

I would suggest carrying out all internal testing and try your router in the BT test socket behind the master socket, change all your filters etc.

benftl · 6 Dec 2010 at 17:02

You normally had 15 down? Your current line attenuation would never allow that, if you're certain you received 15mb~ then you have a line problem.

As it is, your sync rate of 1.5mb is terrible for the attenuation, your noise margin is high and the upstream atten is very very odd (it's normally around half of what the downstream attenuation is).

Try plugging an analogue phone directly in to the master socket (not through a filter) and checking for line noise.

DJMK4 · 6 Dec 2010 at 17:04

benftl said:
You normally had 15 down? Your current line attenuation would never allow that, if you're certain you received 15mb~ then you have a line problem.

Try plugging an analogue phone directly in to the master socket (not through a filter) and checking for line noise.

Plug the analogue phone in to the test socket behind the master socket (not using a filter) dial 17070 then press option 2 to do a quiet line test. Then run the same test through the master socket as per above.

Hudzy · 6 Dec 2010 at 17:32

Hmm. Line stats are the same with it plugged into the test socket behind the cover.

And no dial tone at all with a phone

Probably should have checked that first but I assumed since we were getting some internet that it wasn't completely borked.

benftl · 6 Dec 2010 at 18:04

No dial tone eh, your line is shagged then. Contact Be who should arrange for a BT engineer to pop round.

Locky · 7 Dec 2010 at 09:48

No dial tone, No don't contact BE, you need to contact BT as it's a voice fault, fixing the voice fault will fix the broadband.

benftl · 7 Dec 2010 at 13:18

Good point, I wrongly assumed he took the Be landline package.

anything I don't mind · 7 Dec 2010 at 14:12

Never had a reduction in speed, occasionally temporary routing issue. But no speed problems.

AtaRo · 8 Dec 2010 at 00:33

Usually my connection is solid, But last night my DG834GT re-synch like more than 10x in just a few minutes
which is really annoying as I'm lvl up in wow in the end I just stop playing as it is unplayable with constant dc.

roadie · 8 Dec 2010 at 13:16

If anyone has any issues with BE, I recommend using their forums. Lots of helpful members, and staff monitor it to pick up on any problems too.