Currys charging extra...for nothing

IrishChr1s · 4 Jan 2015 at 22:10

http://www.reddit.com/r/unitedkingdom/comments/2r4jtq/update_currys_pc_world_respond_to_which/

A quick Google when I got home from Currys today seems I've been had, and well and truly had.

Long story short, browsing Currys while out shopping the missus, she fancied a new laptop, I liked the look of those HP Pavilion with the i5 processors that had been doing the rounds on the TV, bingo, a cheap, reliable, £400 laptop for her to take to work.

"this laptop isnt available at this price" he says.

Why not? Because you HAVE to take a USB bundle that "has the recovery media installed on it encase the laptop goes kaput, and you can have this for a lovely extra £55 quid.

I said no thanks, while he negotiated with the manager and gave us a discount to £35 for the "added extra". The place was packed and the missus was getting eager to go so I stupidly said yea OK, that ll do, while I popped in a Google Chromecast to tinker about with later today.

Get home, open the box to find 5 DVD-R discs at the bottom, Verbatim branded ones, with handwriting on each one, DISC 1, DISC 2 etc etc.

Im livid that I actually fell for this, just because the place was busy and my daughter was getting hungry. Not only was it not a USB recovery option and cheap DVD-R the laptop as I should have already known has a partition with the recovery already there.

Back tomorrow after work for a refund of the laptop, and I'll buy it elsewhere.

PS - forgot to add, the other colours in the laptop were available without the added extra, seems the popular ones are being opened in store so they can drop 5 DVD-R in there while charging customers a fortune for doing absolutely FA.

IrishChr1s · 5 Jan 2015 at 11:23

Packed the laptop up this morning, dropped the DVD's back in the box and will go have a chat with the manager if I get time during lunch today.

I'm concerned about the amount of people that have actually went ahead and splurged £55 quid on this and thought nothing of it.

The receipt says "Non-pristine, damaged, opened for pre set-up, completed using disc's - £55 - £20 = £35.

IrishChr1s · 5 Jan 2015 at 12:01

Caged said:
Maybe they're using this 'setting up' thing as an excuse to sell returned stock as new because it's an easy way to explain away the broken seals and unwrapped accessories?

And then charging you more for the privilege because Currys / PC World are essentially ******.

This is exactly what I thought, when you power on a new laptop on Windows 8, you're supposed to be greeted with a "hello, input your details" etc

but it went straight to desktop, with a user account already enabled, probably done during their restore option. They didn't even reset it back to default.

IrishChr1s · 5 Jan 2015 at 14:45

The Currys representative comment made on the Reddit page must be doing the rounds, I went in at lunch, asked for a manager, but the fella sorted it all there and then. I made my concerns aware that this shouldn't of happened in the first place.

Ohh and there had just been a delivery that morning of new stock, convenient. So I got an unopened, untampered laptop with the £35 refunded back into my account.

On my exit, I had printed out the Reddit comment made by currys, and kindly asked for this to be forwarded to the manager. Hopefully I've saved the next group of people the hassle of wasting money, but I doubt it.