Currys Returns Policy

"andy" · 19 Jan 2009 at 01:32

say it doesnt match your decorating or that it doesnt fit in the room nicely

jhmaeng · 19 Jan 2009 at 03:29

mysticsniper said:
from their website it states

Beware that the returns policy may differ from their web sales (where they are obliged to let you return goods within 7 days) and the in-store sales (where they are under no such obligation).

What you see on the website may only relate to the web sales - you'll need to speak to the store directly. It wouldn't surprise me if the store won't offer returns unless faulty/not fit for purpose/etc.

mysticsniper · 19 Jan 2009 at 03:39

jhmaeng said:
Beware that the returns policy may differ from their web sales (where they are obliged to let you return goods within 7 days) and the in-store sales (where they are under no such obligation).

What you see on the website may only relate to the web sales - you'll need to speak to the store directly. It wouldn't surprise me if the store won't offer returns unless faulty/not fit for purpose/etc.

Cheers for that. I will give them a call first just to clarify the policy on returns.

Ceryndrion · 19 Jan 2009 at 04:19

If things havent changed in the last few years, and I would be surprised if they have... whether or not they accept a return like that, is entirely up to the store manager, and most of the time, they're idiots that think they rule the world.

mysticsniper · 19 Jan 2009 at 07:28

I don't know if this will change the situation, but my missus brought the items on a buy now, pay later scheme.

welshboy · 19 Jan 2009 at 08:07

they will try and get out of it however way they can, they will prob try give you some discount on the tv etc instead, as samsungs they make a high margin on. Rather then give you a refund they need the business. You do have a right to a refund though within 28days, if they kick off just speak to a manager, failing that I can give you the area managers number they dont like that.

welshboy · 19 Jan 2009 at 08:08

just a note buynowpaylater doesnt make them much money so that wont affect them.
its the interest free and the easyplan they make money on, aswell as the product called "whateverhappens". so dont worry about that

welshboy · 19 Jan 2009 at 08:11

If they kick off or you dont get what you want, just drop an email to [email protected] or ring 0844 561 1234 and go through to complaints, this then scores the store v.bad and the area manager/store manager have to reply to the customer within 24hours

*cough* *cough* ex-employee and they still regret loosing me lol

Megahurtz400 · 19 Jan 2009 at 08:29

What series Samsung?

Take it back and get a panasonic!

mysticsniper · 19 Jan 2009 at 12:11

paddyuk said:
If they kick off or you dont get what you want, just drop an email to [email protected] or ring 0844 561 1234 and go through to complaints, this then scores the store v.bad and the area manager/store manager have to reply to the customer within 24hours

*cough* *cough* ex-employee and they still regret loosing me lol

Cheers for that. Nice one.

Megahurtz400 said:
What series Samsung?

Take it back and get a panasonic!

Its a Series 6 LE40A656A. I don't even like the rose red around the frame

I have seen an Samsung LE40A786R for about the same price. :eek:

mattheman · 19 Jan 2009 at 12:14

mysticsniper said:
My missus decided that we needed a new TV, so she went to a well known electrical shop while I was at work on Thursday, and paid for an 40" Samsung LCD and Sammy DB-P 1500, and a wall Bracket. I took delvery today, and everything is still boxed up apart from the DVD Player, which has just been opened, not used in any way.

It took me all of 3 mins to find the same products for over £150 cheaper online.

Will I just be able to return all the products, and get our money back?

TIA

you can send it back, curries are pretty awful at refunds for tvs.

Locke · 19 Jan 2009 at 12:24

As a current employee.... :rolleyes:

Just say it's unwanted and you'll get the refund easily if it's not been opened, regardless of how many days after purchase (Just not something silly, like months)
As it's unopened, then the manager wouldn't really care.

Oh and choose a different TV, those Samsungs are over hyped :eek:

mysticsniper · 19 Jan 2009 at 12:29

Locke said:
As a current employee....

Just say it's unwanted and you'll get the refund easily if it's not been opened, regardless of how many days after purchase (Just not something silly, like months)
As it's unopened, then the manager wouldn't really care.

Oh and choose a different TV, those Samsungs are over hyped

The Blu-ray dvd player has been opened, but nothing has been removed or used. Will this effect the refund in anyway?

mattheman · 19 Jan 2009 at 12:33

i brought a toaster from **gos for 6.49p after 7 months it stopped working took it back for repair, was told why did i bin it, and get a new one" well its under warranty and i'd like it too be fixed.

mattheman · 19 Jan 2009 at 12:35

mysticsniper said:
The Blu-ray dvd player has been opened, but nothing has been removed or used. Will this effect the refund in anyway?

if you do have any hassle say the box was damaged and you wanted to check if the blue ray player was ok.

mysticsniper · 19 Jan 2009 at 12:36

I spoke to customer services, who said I should be able to return the tv and wall mount, but its upto the manager weather they take back the blu-ray player.

mysticsniper · 19 Jan 2009 at 18:32

Update:

I took the Blu-ray and the wall mount back to the store today. Told them that we couldn't afford it. They said that they would give us a full refund. But we will have to pay for the tv to be collected.

Winner!