Currys supplied wrong camera

[mattyg]

Hiya folks

Just had a call from a family member. His Girlfriend reserved a Canon 1000d online. He went to collect from the store but they gave him a 100d. he didn't notice. (he may have noticed if they gave him a TV but still a slim chance)

Fast forward two weeks and she got a letter from Currys saying they gave her the wrong camera and that the warranty is void and to return the camera. She's been home and checked and Yes they have given her a 100d.

Can she ignore the letter?
Should she go back in with the camera and accessories but minus the box?

or should she just pay the difference?

Morally we all know what she should do. But its about time she had some good fortune. She's had a pretty rough last 12 months

 

[mattyg]

Wow 2 pages and not one do the right thing. Yay for GD.

I'll be recommending she didn't get the letter.

Cheers I'll follow up if anything arises

I had a similar thing happen to me this week. Got quoted £25 per sq m for some flooring, then got charged £25 per pack. Saved nearly a £100. Nice

 

[mattyg]

Difference is about £120.

She reserved it online. Boyfriend collected and paid cash.

Funny story Mr Currys

I was on holiday from Oz and my camera broke so my friend reserved one online for me and I collected it in store a paid cash. I'm now back in Oz. Can you please arrange for it to be swapped asap as I've been using it rather a lot and wouldn't want to be without a camera for to long.