Customer Support

SLIPPYFI5T · 20 May 2014 at 12:26

Anyone else get fed up with customer support chat in general? Been chatting to dell support for over an hour about a laptop that won't charge, turn on etc and all ive been asked is stupid things such as does it display on another monitor and if the keyboard works. I swear people take these jobs just because they like annoying people.

right rant over

SLIPPYFI5T · 20 May 2014 at 12:49

dell latitude e6440 was just so frustrating. after telling them that it doesn't power on, how is plugging it into an external monitor going to help?

SLIPPYFI5T · 20 May 2014 at 12:49

yer in my experience amazon are brilliant

SLIPPYFI5T · 20 May 2014 at 12:58

Yer i understand there are protocols it just gets frustrating that's all

SLIPPYFI5T · 20 May 2014 at 13:51

Yer its just dead. bloke on chat just said they're going to send an engineer out to replace the motherboard so cant fault them for that. Was just annoying that they repeat the same thing. Barclays can be just as bad they just pass the buck to different different departments

SLIPPYFI5T · 20 May 2014 at 14:57

Well now thats been pointed out to me haha but to be fair if its in warranty I might aswell get them to do it rather then doing it myself.