Damaged CPU, fresh from sealed box

[Gimpymoo]

First time I have ever had a duff CPU fresh out of the box.

Ryzen 3200g, 2 bent pins along one edge.

Colour me surprised.

QA issues or a one off?

 

[Gimpymoo]

Bend them bad boys back and jam it in the socket never seen a bent pin out of the box though.

First time for me as well, hence the surprise.

After doing a quick check on the internetz, it is not an entirely unknown entity.

 

[Gimpymoo]

I normally dont care too much for bent pins, just wack anything out such as a credit card, ruler whatever I have to hand and bend them back, to this day i have never managed to break one but have bent tons back into shape.

With being a new build with new components, I just do not want to be faffing around a none booting system only to find out it IS the cpu after all. It is already 50/50 if the CPU works with the board "out of the box" anyway.

 

[Gimpymoo]

never understood the notion about bent pins and unwillingness to bend it back and slot the CPU in. it is almost like a new CPU has to be aethetically correct or something. for me the downtime or inability to complete the build is more important and knowing that if the pins are bend back carefully there is no harm done.

Of course the situation is different if it was a used CPU which can indicate the CPU has been dropped, sat on, pull out of socket by undue force etc etc, which all can potentially point to damages and abuse

I agree with you but these are bent literally to the base of the cpu. Not faffing around. I am in no rush. I can go and get some chinese now, get a beer and chill while tidying the cabling

 

[Gimpymoo]

Well... this build is officially CURSED.

I picked up another 3200G....

And the heatsink backplate mount on the mobo has a duff thread on one of the screw holes meaning the heatsink does not hold.

Luckily I had another backplate I could use.

I will see what else goes wrong.

 

[Gimpymoo]

Put an RMA in with AMD for the cooler, with a picture showing the damage to the cooler and say you’d like to keep the cpu but would like a replacement heat sink if possible.

The cooler is fine, it is the mobo backplate the heatsink attaches to which is duff. One of the threads is not proper meaning screws do not hold.

Continuing the cursed theme, the I/O shield... one of the little retaining clips which keep the ports "outwards"... one of them had gone INSIDE the HDMI port. Just enough flex in the shield to bend it back.

After all this... the system does post, I am amazed.

 

[Gimpymoo]

All is up and running eventually.

I have to say, the 3200G is an efficient CPU and the Wraith stealth cooler is VERY quiet. More than happy with the build for its usage requirements.

Fed up with streaming sticks with wifi only and TV's with 100Mb ethernet ports and under specced hardware.

This will do the job nicely

 

[Gimpymoo]

I find this rather worrying tbh, cos there are retailers with an opinion that a bent pin in a new CPU is just not possible and they would reject any RMA of this nature out of hand.

In the eyes of the law, it is upto the retailer to prove it WAS NOT damaged when received, which they cannot prove on a BNIB sealed item.

Looking about online, there are other examples of people reporting same issue with Ryzens.