Damaged on receipt....

dazzlaa · 18 Mar 2018 at 08:17

Hey guys,
I made a pretty extravagant purchase last week on a very expensive chair. When it arrived there was some threads pulled, not a great issue but an issue all the same. A replacement was sent out but when it arrived it is an obvious b stock/used item. I'm not naming names as it could just be a mistake but how would you play this~? I'm pretty disappointed at the minute to be honest

Kenai · 18 Mar 2018 at 08:22

Phone them, tell them you want the new undamaged chair you paid for and for them to collect this one.

dazzlaa · 18 Mar 2018 at 08:25

I expect/hope that is how it will play out... but part of me wants to cancel the whole thing.

Ayahuasca · 18 Mar 2018 at 08:56

The 3 strike rule works well in most areas, I’d give them one more chance to deliver an unused one with no issues then cancel from there if they can’t provide.

JBuk · 18 Mar 2018 at 10:20

I would ask for a refund , they’ve had 2 chances to provide goods of satisfactory quality and failed each time

BDEE · 18 Mar 2018 at 10:26

Doesn't bet the FIVE different days for delivery I just had for my new desk case. But thankfully on the fifth day it arrived undamaged (although still late after the time promised). The first two were the fault of the retailer, second two the fault of the carriers.

Kronos · 18 Mar 2018 at 11:32

Name and shame!

llamadal · 18 Mar 2018 at 11:34

Ask for a new chair and a discount for the inconvenience. If they sat no, buy elsewhere.

Thekwango · 18 Mar 2018 at 12:28

Personally I'd be looking my money back, shopping elsewhere and highly unlikely to ever use that particular retailer again.

Your first chair was not in ideal condition so had to be returned. Any retailer worth its salt would have made sure the second chair was definitely up to scratch. Not a b grade unit.

I appreciate mistakes can happen and had you received a b grade unit first time round I'd be more understanding. The fact you got a dud first AND second time means the company are too lax on the picking and dispatch or they sent you a dud on purpose.

dazzlaa · 18 Mar 2018 at 12:50

Im not gonna name and shame, I don't want to do that. I quite like the retailer but I'm amazed the second one has arrived and it was previously used.

koolpc · 18 Mar 2018 at 13:08

Sometimes its the right thing to do, to name the company involved as it warns others to be on their guard.

Jean-F · 18 Mar 2018 at 13:12

dazzlaa said:
Im not gonna name and shame, I don't want to do that. I quite like the retailer but I'm amazed the second one has arrived and it was previously used.

I think that I can understand your not wanting to name the company, and kudos for you for that,
but if the replacement was definitely a used item, I’d be all over the company, like a cheap suit.

Destination · 18 Mar 2018 at 16:21

What make model was the chair?
Was it otherwise as you'd hoped, comfort-wise?