Dart Crossing - adding a vehicle

Bald-Eagle22

Bald-Eagle22

Bald-Eagle22

Soldato
Joined
30 Mar 2007
Posts
2,858
Location
Essex
Guys I’m trying to add a vehicle but the site is telling me vehicle already registered.

How can I pay and cross without a fine ? I’s this the responsibility of the old owner and I get a free ride ?
 
NVP said:
Do they have a contact number on that site? Best bet.
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Yep just called them , bottom line is if there is credit on the old owners account then it gets billed and job done. If not the fine goes out to the new owner via the address on the V5. You have to email in your log book as the new owner to customers services.

Seems a lot of faffing around, I might roll the dice :D
 
Bald-Eagle22 said:
Yep just called them , bottom line is if there is credit on the old owners account then it gets billed and job done. If not the fine goes out to the new owner via the address on the V5. You have to email in your log book as the new owner to customers services.

Seems a lot of faffing around, I might roll the dice :D
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You wouldn’t be the first person to chance it. If the account it is attached to is managed by a company (rather than an individual) it could be months before they realise they are still being charged for a vehicle they no longer own/lease/rent

I’m not agreeing that it’s right, just that it happens.
 
I had this as my car belonged to a guy that had died so obviously logging in to remove it from his account wasn't happening. I’ll paste the reply in:

Hi xxxx, I work for Highways England who are the charging authority for Dart Charge rather than the company that actually runs Dart Charge, so I do have some access to their systems but it's 'view only' and I'm unable to make any changes.

If you email customer service at [email protected] and attach a photo of the V5C they will be able to do that for you. Any crossings you make in the meantime thought you are able to pay for them individually.

Please let me know if you are unsure about anything. Tim
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