Soldato
Hi,
Daughter was gifted a macbook from her uncle 6 months or so ago.
I don't know much about apple laptops but it is running Catalina.
The hard drive is 121gb I think.
She keeps getting 'need more space' when trying to do updates via app store.
I had a look and the hard drive in disc utilities has a greyed out bar of around 98gb of other.
I cannot do anything with it.
I get this pop up on one screen.
Enter a password to unlock Macintosh HD. But none of her passwords work.
There is not much stored on the laptop, just some of her school work.
What is the best way to start again and get this 98gb as usable space ?
As never done a restore etc on Apple laptops.
Or maybe someone knows about this hard drive other area
Thanks
Daughter was gifted a macbook from her uncle 6 months or so ago.
I don't know much about apple laptops but it is running Catalina.
The hard drive is 121gb I think.
She keeps getting 'need more space' when trying to do updates via app store.
I had a look and the hard drive in disc utilities has a greyed out bar of around 98gb of other.
I cannot do anything with it.
I get this pop up on one screen.
Enter a password to unlock Macintosh HD. But none of her passwords work.
There is not much stored on the laptop, just some of her school work.
What is the best way to start again and get this 98gb as usable space ?
As never done a restore etc on Apple laptops.
Or maybe someone knows about this hard drive other area
Thanks