Dead Dell 2005FPW

Drazic · 8 Jun 2007 at 21:30

Dell 20.1" widescreen (16:9) 2005fpw. The LCD has multicolors and blank bits over a certain area. The rest of the LCD works completely. Any ideas whats up with it or how i can get it fixed or how much it'll cost me

Beans on toast Dave · 8 Jun 2007 at 21:31

do these come with a 3 year warrenty?
if so go down that route and give dell a call

Drazic · 8 Jun 2007 at 21:33

Bought it 2nd hand

Beans on toast Dave · 8 Jun 2007 at 21:34

Drazic said:
Bought it 2nd hand

could still be under warrenty give dell a call and quote the serial on the back
you could be in luck!!!
ps you don't need a recipt

Drazic · 8 Jun 2007 at 21:36

Ah right, sweet! I'll give them a bell on Monday. If it'snot and all that then what?

Beans on toast Dave · 8 Jun 2007 at 21:38

Drazic said:
Ah right, sweet! I'll give them a bell on Monday. If it'snot and all that then what?

pass on after that, but most dells come with a 3 year warrenty and i think the 2005 model is less than 3 years old so you should be ok

Drazic · 8 Jun 2007 at 21:39

challengedavid said:
pass on after that, but most dells come with a 3 year warrenty and i think the 2005 model is less than 3 years old so you should be ok

I shall see what happens, you have been most helpfull dude

Drazic · 9 Jun 2007 at 22:13

challengedavid said:
could still be under warrenty give dell a call and quote the serial on the back
you could be in luck!!!
ps you don't need a recipt

Can i do this online?

Jay662 · 9 Jun 2007 at 22:21

What you will have to do is get the order number for the monitor, or give dell the serial number at the back.

You will also need to confirm the name/company who bought it. Looking at those pictures I would say there has been impact damage which would void the warranty. I recommend telling them there is no power at all to the monitor

DoubleCheese · 9 Jun 2007 at 22:24

Looks like something has hit the screen? :confused:

Drazic · 9 Jun 2007 at 22:24

Jay662 said:
What you will have to do is get the order number for the monitor, or give dell the serial number at the back.

You will also need to confirm the name/company who bought it. Looking at those pictures I would say there has been impact damage which would void the warranty. I recommend telling them there is no power at all to the monitor

Erm what about when they come to test it and find out other wise..then i'm kinda screwed

Beans on toast Dave · 9 Jun 2007 at 22:59

ohh that looks like a damaged screen broken by impact

you could still try tho they wont test it when you get a repacement

you might get lucky

Drazic · 9 Jun 2007 at 23:59

Umm so you think they just swap them over thats it?

Yeah it had fallen of the desk as my kid ran into the desk! Little sod!

I found a place online that quote £89 for a screen this size repair.

I duno what to do, i know what LCD i need for it

Jay662 · 10 Jun 2007 at 00:33

Drazic said:
Umm so you think they just swap them over thats it?

Yeah it had fallen of the desk as my kid ran into the desk! Little sod!

I found a place online that quote £89 for a screen this size repair.

I duno what to do, i know what LCD i need for it

It will be a courier that comes next business day to swap over the screens, don't worry about them testing the monitor.

Drazic · 10 Jun 2007 at 00:45

Jay662 said:
It will be a courier that comes next business day to swap over the screens, don't worry about them testing the monitor.

Ah right, hot swap on site then? Mint, so a totaly brand new all boxed the lot one.

Just call Dell say it's not powering on, and yeah.

Can i ask how you know this?

Guess the crack can be blamed on the courier then!

Jay662 · 10 Jun 2007 at 00:50

Drazic said:
Ah right, hot swap on site then? Mint, so a totaly brand new all boxed the lot one.

Just call Dell say it's not powering on, and yeah.

Can i ask how you know this?

Guess the crack can be blamed on the courier then!

you will recieve a refurbished model, and I know this because I work for the courier company

Drazic · 10 Jun 2007 at 01:25

Ah right, your not near Bristol at all?

I need to try and get the service tag as all i can see if the serial number! I got this cheap see it's 3rd hand now

Drazic · 10 Jun 2007 at 12:06

I only paid £40 delivered for the item so it aint too bad. Think Dell will do it?

AtreuS · 11 Jun 2007 at 10:33

Drazic said:
Dell 20.1" widescreen (16:9) 2005fpw. The LCD has multicolors and blank bits over a certain area. The rest of the LCD works completely. Any ideas whats up with it or how i can get it fixed or how much it'll cost me

The screen got whacked and you ask whats up with it? :confused:

Dell will prob be daft enough to replace it, and just blame the courier if they ask why you sent a physically damaged screen back. If they do inspect it the warranty will be void as physcial damage isnt covered so expect some arguements.

Otherwise use your home insurance to cover it as it was a home accident afterall.

fish99 · 11 Jun 2007 at 11:47

Just what I was thinking - home insurance will cover it.