Dead Pixel/DSR Return

[Jolteh]

Afternoon!

I purchased an AOC 2795Vh last week. I received it on Friday and have tested it over the weekend and can see that there are two faulty pixels, one is white, one is stuck on red.

I decided to purchase it from a different online retailer (owned by a tribe of warrior women) as I half expected that I might end up with this problem and thought they might have a more robust returns policy.

As I've only had the monitor a couple of days I'm assuming it is still possible to return it under DSR provided I box everything up nice and pretty again. I'm concious that I might incur a deduction in my refund for the return shipping and the fact that it has been opened, and wondered if anyone had any experience as to how much this might be. I half thinking it might be too much effort to get it sent back and incur various charged for what are defects I can only see in a pixel tester, but at the same time I'm thinking that for something that is a couple of hundred quid it's worth going through the hassle of making sure it's perfect at the point of purchase.

I'm thinking I'll just return it and get a Asus VE276Q from here. What do you guys think?

 

[cmndr_andi]

Hi there,

I believe with DSR you will get a full refund (minus the original postage charge)- so long as the product is returned to the reseller in appropriate packaging to safely get it to them. They can't charge restocking, repackaging fees with a DSR return as they are liable for that - though you have to pay in full for delivering it back to them.

For the particular site you are talking about go to "returns and refunds" then look for the sub-section called "Your Statutory Rights".

 

[Sasahara]

For a DSR return the total payment should be refunded if the complete order is being returned including postage, the cost of returning the item is down to you. Make sure you have it fully insured, if it doesn't arrive or gets damaged it will be your problem.

Lots of companies will try to withhold the original postage charge, but that is wrong.