Dead pixel on my iPhone 5.

Tummy · 1 Jul 2013 at 21:49

Hello,

I've over night developed a dead pixel on my iphone 5 along the right hand side, and the phone has been having strange crashes this morning (phone screen becomes unresponsive and phone unresponsive for 20 seconds) and restarts.

Anyone had either of these problems & I'm going to nip in to the Apple store tomorrow hopefully to get a replacement.

Deleted member 77746 · 1 Jul 2013 at 21:56

This is very strange you say this. I woke up this morning with an unresponsive screen. I had to restore it fully to get it to respond.

Tummy · 1 Jul 2013 at 21:59

It started last night and was unresponsive, they would be back to normal after numerous restarts (seeming on it's own) and then it would crash to unresponsive screen again, I restored it last night and then it started happening again this morning.

It's been ok ~ for most of the day, but now I've got a dead pixel, are Apple likely to offer me a replacement?

Tummy · 2 Jul 2013 at 13:24

iPhone completely died this morning, just lots of funny coloured lines across the screen. Went in to the Apple store, was told to come back with a genius appointment, so fingers crossed it's all sorted by this afternoon when I go back

.

Marky · 2 Jul 2013 at 13:49

Tummy said:
iPhone completely died this morning, just lots of funny coloured lines across the screen. Went in to the Apple store, was told to come back with a genius appointment, so fingers crossed it's all sorted by this afternoon when I go back .

Sounds good

Glad to hear it's looking like you might be getting a new phone

I hate dead pixels - Once I've seen it I can't look anywhere else

Tummy · 2 Jul 2013 at 22:58

The Apple Genius man said he would have replaced it just with the one dead pixel

, however my iPhone 5 was completely fubared by that point, so I got a nice new replacement.

Can not really speak highly of the Apple customer service, within a few hours of the iPhone being unusable I had a new replacement. Everyone in the store was nice, friendly and helpful. I don't often visit the local store so it was a very pleasant surprise, there were quite a few people in there having little lessons and one on ones too

.

Destination · 2 Jul 2013 at 23:01

Within your first year yes?

dave28 · 2 Jul 2013 at 23:02

They should never break for the price you pay. My boss told me the other day they and their partner got some galaxcy thing each and it was 1400 total. I thought what drugs are you smoking ?

apeksdiver · 2 Jul 2013 at 23:02

Thank goodness mine is ok but good to know they sort things quickly.

Tummy · 2 Jul 2013 at 23:30

Hikari Kisugi said:
Within your first year yes?

I didn't know the iPhone 5 had been out for longer than a year? :confused:

.

PaulyD · 3 Jul 2013 at 10:01

I had a single dead pixel on my phone, was stuck green near the centre. Booked appointment and had a replacement in 5 minutes no problems whatsoever.

Went to a pub round the corner and took my macbook out to do a restore and lightning cable was playing up and intermittently disconnecting. Went back to the store (without an appointment) and when I tried showing them the issue it worked fine. They still just gave me a new cable on the spot and told me to keep the old one.

Really can not fault them for the customer service!

Caged · 9 Jul 2013 at 02:58

I'm assuming you went to Highcross? The staff in there are fantastic.

Tummy · 9 Jul 2013 at 03:14

Caged said:
I'm assuming you went to Highcross? The staff in there are fantastic.

I did & they are

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Vita · 10 Jul 2013 at 16:58

I lost my iPhone 4s yesterday and then realised it was on our drive, front screen cracked bad. Got the screen replaced today and guy told me that the camera app wasn't working when I gave him the phone (I didn't check so can't confirm), with that said, now it won't work. Front camera works fine.

:/

EDIT: Update, bought a camera off the bay, it fixed and it auto focuses. Not bad for £4.

Caged · 31 Jul 2013 at 00:32

Tummy said:
I did & they are .

Just been in today with an issue with the camera on my 5, walked out 10 minutes later with a replacement handset.

Tummy · 31 Jul 2013 at 03:06

Caged said:
Just been in today with an issue with the camera on my 5, walked out 10 minutes later with a replacement handset.

Pleased to hear you got it sorted

.

Where a bouts in Leicester/Leicestershire are you based?

KIA · 31 Jul 2013 at 13:38

dave28 said:
They should never break for the price you pay. My boss told me the other day they and their partner got some galaxcy thing each and it was 1400 total. I thought what drugs are you smoking ?

Galaxy isn't Apple. What drugs are you smoking?

lamboman · 31 Jul 2013 at 14:41

dave28 said:
They should never break for the price you pay. My boss told me the other day they and their partner got some galaxcy thing each and it was 1400 total. I thought what drugs are you smoking ?

Probably silly to reply to a one month old post, but...

Things break. There isn't ever a "they will never break because they're expensive". Things go wrong. No product has, or will ever have, a 100% success rate.

Aeroplanes are expensive too. Does this mean that they should never break either? Because they do, unfortunately.

farleyflask · 31 Jul 2013 at 20:38

I don't have an iPhone, am Android, but my friend has one and the power button is verrrrrry temperamental. Sometimes works, most of the time pressing it does nothing. I just think the build quality on Apple devices is becoming a bit... crap.

MrMoonX · 31 Jul 2013 at 21:51

farleyflask said:
I don't have an iPhone, am Android, but my friend has one and the power button is verrrrrry temperamental. Sometimes works, most of the time pressing it does nothing. I just think the build quality on Apple devices is becoming a bit... crap.

So you necro a thread just to troll it, lol is on you, noob!