Dead Pixel :(

Pulsedriver · 2 Aug 2006 at 22:28

Hey!

This afternoon I set my new VX2025 20.1" Monitor up, checked using LCD test and im sure I saw no dead pixels.

But now i've seen one! Top right...It is black...It doesnt show in black backgrounds but in every other colour it does...

I always thought they are either there at the start or not at all

Pulsedriver · 2 Aug 2006 at 22:39

I tried...

didnt work!

I could send it back though couldnt I, under distance selling act?

Pulsedriver · 2 Aug 2006 at 22:43

After spending £300 on it, theres no way im gonna accept it though, even though its barely noticeable, it's not good enough for the £££

Pulsedriver · 2 Aug 2006 at 22:59

Couldnt I just send it back without mentioning dead pixels?

"If you are not totally satisfied with your purchase, you can return it within 7 days from receiving the goods for a refund provided it is in pristine condition in its original box and packaging"

(NOT OCuK BTW)

Pulsedriver · 3 Aug 2006 at 01:21

It's a dilemma

Pulsedriver · 3 Aug 2006 at 13:18

Pixel shows up in

RED, GREEN, BLUE, WHITE.

Does not show up in Black.

SO must be fully dead.

Im sending it back under distance sales act and getting another.

Pulsedriver · 3 Aug 2006 at 18:36

RMA'd to Viewsonic direct mate, and they are replacing it on-site.

Pulsedriver · 3 Aug 2006 at 19:04

garyh said:
Do they replace it with a brand new one? or a referb..

Usually a refurb, but the 2025 is new so maybe a new one... Im not sure i'd be happy with a refurb, but then a refurb really is the same as new...?!

A Screenshot...! LOL

Pulsedriver · 3 Aug 2006 at 21:17

Hi mate,

Yea its Viewsonic I called, they wanted me to send over proof of purchase from 2 days ago, so I did.

Thanks for letting me know that mate, at least I know it'll be a new one now