Dead/Stuck pixels policy @ OCUK

Trundley · 28 Dec 2015 at 14:00

Recently I bought a BenQ XL2411Z 24" monitor and the panel has developed a 1 stuck pixel (stuck on purple) and 1 dead pixel (stuck black) and I emailed OCUK to request a RMA to be told to that I can't have an RMA issued because there aren't enough faulty pixels on the monitor...

TV & Monitor Pixel Policy
Please be aware that all of our Suppliers and thus Overclockers UK conform to the ISO 13406-2 standard - the acceptable number of dead pixels based on screen size and resolution. Information on this can be found through any major search engine typing "ISO 13406-2" and the monitor brand name. Products with dead pixels of equal to or less than those defined within the ISO 13406-2 standard will not be accepted for return.

I am sorry if this causes a problem

Regards,

James B

Joy. So after 3 years of being a loyal customer to OCUK i've pretty much just been told to **** off and deal with it. Seriously ****ed off here.

Customer loyalty... not even worth anything anymore.

Minstadave · 28 Dec 2015 at 14:01

Don't RMA it, return it under the distance selling act (now called consumer contract regulations) as unwanted if it's within 14 days.

MissChief · 28 Dec 2015 at 14:34

Or see if you can get any joy via the manufacturer themselves?

andybird123 · 28 Dec 2015 at 14:36

MissChief said:
Or see if you can get any joy via the manufacturer themselves?

nah, they'll do the same as OCUK and quote the ISO standard

your only option is to reject it as unwanted under consumer contracts

new boy · 28 Dec 2015 at 14:39

That sucks. I sent back 2 Samsung SA700Ds until I got one with no dead pixels, OCUK were great about it back then (must be 3 years ago or so).

I did mention DSR though I think

Quartz · 28 Dec 2015 at 15:06

Trundley said:
Recently I bought a BenQ XL2411Z 24" monitor and the panel has developed a 1 stuck pixel (stuck on purple) and 1 dead pixel (stuck black) and I emailed OCUK to request a RMA to be told to that I can't have an RMA issued because there aren't enough faulty pixels on the monitor...

Was it sold as a class 1 or class 2 monitor?

andybird123 · 28 Dec 2015 at 16:42

Quartz said:
Was it sold as a class 1 or class 2 monitor?

looking on the benq website they class everything as II, which is what OCUK also say on their website

so you either need 5 pixels in total to go, or you need a cluster of more than one bright/dark within a 5x5 pixel grid

Trundley · 28 Dec 2015 at 17:14

I've had the monitor around a month now.

Considering what to do next other than trying to kill pixels on purpose.

DeanT77 · 28 Dec 2015 at 17:44

I recently purchased a G-Sync monitor myself and ordered it from somewhere that checks for dead pixels before dispatching - admittedly this service has a cost attached but I'm happy to pay the £20 or so rather than get in a slanging match with a retailer

I know that doesn't help you as such, I feel for you

jbh110tdi · 28 Dec 2015 at 18:11

Hmmmm I've just bought the same monitor hope I don't have problems. It gets good reviews for what I could find on ocUK and elsewhere. I've bought mine from ocUK as they were the cheapest plus the free p&p

Warbie · 28 Dec 2015 at 19:13

DeanT77 said:
I recently purchased a G-Sync monitor myself and ordered it from somewhere that checks for dead pixels before dispatching - admittedly this service has a cost attached but I'm happy to pay the £20 or so rather than get in a slanging match with a retailer

I know that doesn't help you as such, I feel for you

I'd pay that too. There's an Acer on the way to me and rather than being excited i'm worried what state it will be in when it arrives!

233 · 28 Dec 2015 at 19:15

did ocuk not offer a checking service for a fee many moons ago?

or am i thinking of one of gibbos previous employers