dead / stuck / red pixel - statutory rights

[Guest2]

Can displays be returned under statutory rights, consumer rights act or anything else if the there is a single dead / red / stuck pixel on a display?

I would rather retrun the item, even as 'unwanted' than have a product that I know is even slightly defective

 

[Blueball]

How long have you had it?

 

[Guest2]

How long have you had it?

6 days

 

[Blueball]

Return immediiately under DSR

Online and distance selling

Rules for online and distance selling for businesses

www.gov.uk

 

[Guest2]

Return immediiately under DSR

Online and distance selling

Rules for online and distance selling for businesses

www.gov.uk

Thanks

So reading this, they have to tell me I have a right to cancel and then I have 14 days to do so. If they do not tell me, I can cancel within a year for a refund?

​

Right to cancel​

"If you do not tell the customer about their right to cancel, they can cancel at any time in the next 12 months. If you tell them about the right to cancel during these 12 months, they have 14 days to cancel from when you told them."

 

[ncncore]

Yeah reutrn as unwanted under DSR. There are limits on pixel failures and unfortunately it's quite high, so a single pixel failure would be well within manufacturers acceptable failure rates.

I had the same with a BenQ montior years a go and just returned it, it was an open box item too so had clearly been returned before for the same reason (Wasn't Overclockers just for info).

 

[kindai]

6 days

Return as unwanted under DSR.

manufacturers acceptable failure rates.

My acceptable failure rate when dropping dropping good money on a product is zero.

 

[Guest2]

Yeah reutrn as unwanted under DSR. There are limits on pixel failures and unfortunately it's quite high, so a single pixel failure would be well within manufacturers acceptable failure rates.

I had the same with a BenQ montior years a go and just returned it, it was an open box item too so had clearly been returned before for the same reason (Wasn't Overclockers just for info).

Surely the manufacturers acceptable failure rates dont matter if people can return as unwanted under DSR?

 

[kindai]

Surely the manufacturers acceptable failure rates dont matter if people can return as unwanted under DSR?

Correct, DSR is a piece of legislation that really works well for consumers in situations like these. In other countries not so lucky the consumer has to suck it up that they got sold a substandard/faulty product.

 

[ncncore]

Surely the manufacturers acceptable failure rates dont matter if people can return as unwanted under DSR?

Yeh that's exactly what I meant. Should have spaced out the sentences more

 

[landyvlad]

Obviously take the above advice as I'm O/S and have no idea what DSR is.

Having said that if it's an LG they are generally pretty good to deal with when it comes to issues like that.
(Here is Australia anyway)

 

[Rroff]

DSR was replaced by CCR BTW - some parts of the regulations are different compared to DSR.

 

[Haggisman]

Depending on the retailer, it might be worth trying to reject as faulty in the first instance.

If faulty then they have to cover the return costs.
If unwanted then depending on their T&Cs, you may need to cover the return cost (given the difficulty & expense of shipping monitors with adequate damage coverage, ideally you want to avoid this!)