Dead Tagan PSU?

RoachycaL · 7 Aug 2009 at 11:55

Hey guys,

Left my pc on downloading stuff last night, got up this morning and the PC was off. Tried switching it back on and everytime I hit the power button I get a loud buzzing from the power supply and no life from the pc at all.

There are still lights on the motherboard which are present when the pc is switched off showing the PSU is giving some power.

Its a Tagan power supply purchased from the members market, I cant find anything on Tagans website about replacements/repairs so I thought id ask here.

What do you guys think?

Thanks

Phatzy · 7 Aug 2009 at 11:58

before you try to rma, try the psu in another computer to make sure it is the psu

RoachycaL · 7 Aug 2009 at 11:59

Phatzy said:
before you try to rma, try the psu in another computer to make sure it is the psu

Unfortunately when I moved away from home I didn't being any test equipment or spare PC's - that will take some time...

RoachycaL · 7 Aug 2009 at 12:39

Can anyone tell me how to RMA this thing once Ive tested it in another machine?

Ch3m1c4L · 7 Aug 2009 at 13:12

heres the contact details off there website, id drop them an email and see what they say

Abertek Companty Limited (Taiwan)
Add:5F.-1 No.236, Liancheng Rd., Jhonghe City,
Taipei Hsien 235, Taiwan
Tel:886 2 8228 2226
Fax:886 2 8228 2225
Web:www.abertek.com.tw
Mail:[email protected]

RoachycaL · 7 Aug 2009 at 16:56

Thanks mate, didn't see that.

I presume I'll be sending it back to Taiwan - might just buy a new one

Sasahara · 7 Aug 2009 at 22:41

If it's less than 3 years old

http://www.nanopoint.co.uk/en/service/rma.php

Might help.

RoachycaL · 9 Aug 2009 at 08:38

Thanks, that page was down when I was on their site a few days ago.

techmonkey · 24 Aug 2009 at 07:13

I have a Tagan TG900-U95 PSU that seems to randomly make horrible grinding noises, which I assume could be a capcitor, or bad fan bearings. It does seem to be confusing as to exactly who to contact for an RMA. I must admit I've never heard of Nanopoint and AberTek.

WJA96 · 24 Aug 2009 at 07:23

Nanopoint will RMA the unit if it's less than 3 years old, but they will also want to see a receipt so you can prove you are the first owner.

techmonkey · 24 Aug 2009 at 07:31

After a little more looking into it I see that nanopoint were contracted to deal with Tagan's support for the UK. I'm filling in an RMA request form now and have my original receipt dated 14/04/2009 which I'll scan and email/post to Nanopoint if they request it.