Dealer annoyances

[TW]Fox

[TW]Fox

[TW]Fox

Man of Honour
Joined
17 Oct 2002
Posts
160,157
Why is it that every dealer you ring always has to 'call you back with a price' when you ring them asking for a simple price in an Inspection 1 service? They must do 10 such services every day, they probably quote for 100 of them each week yet every time you phone, no matter which dealer you call, they tell you they will phone back with a price :confused:

No I dont know what its like for you guys at work but once I've done the same thing 10 times I pretty much know it without having to check the 11th time :p
 
Ex-RoNiN said:
Have you asked why they can't provide you with one then and there?
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Of course not, why take the sensible option when I can whine on the internet? :p

They called back with an estimated price. LOL, its a service!
 
Dolph said:
Most people don't bother to ask, and they tend to be wary of those who do as they tend to be the ones who complain when it's not the exact price they were quoted...
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And complain they should - provided that no additional work is required there is absolutely no reason why a routine service should have dynamic pricing. Fixed price for a fixed job the technicians do day in day out and know like the back of their hand.
 
Slackworth said:
I wish they did. Every BMW dealer I rang for my first service quoted a different price and each one was a fair way apart from each other. Nottingham Sytner were £40 cheaper than Stratstone Derby. Crazy :o
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Oh yes, we get that as well. dealer in Plymouth wants £250, dealer in Exeter wants £310. How very odd. Hopefully get 4Plus discount off the Plymouth price as well.
 
What an insane difference!

So far I've had Ocean quote £250 and Westerly quote £310. Westerly then dropped to £265 with 4Plus. I asked them to leave the Microfilters off as they cost £10 from GSF and even somebody as retarded as myself can fit them in 16 seconds so that knocks 50 quid off a service.
 
Vertigo1 said:
On a 5+ year old car, aren't you better off going with an independent rather than a main dealer?

Sure, it'll wreck the FBMWSH when you come to sell it but, by the time that happens, you'll most likely have forked out more in extra charges to get the dealer to service it than you'll recoup from the slightly higher residual value.
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The saving over using an independant is not enough to warrant doing it. If I was saving £100+ I'd do it without a shot but for the sake of 40 odd quid, whats the point?
 
Tesla said:
I would actually rather use a good indy than a dealership. Even if the indy cost more. Dealerships never really seem to care too much about the car, whereas the indy needs your business to feed his kids.
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They are changing the oil and a few filters. I'm sure they can manage :p
 
Yes, I can, and to be honest, I intend to, which will minus £100 from the price.

Problem is, even at places like Halfords the Castrol stuff is £45 for 4 litres. I need 6 litres..
 
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