Dealing with websites that ignore your emails

Lethagized · 22 Jan 2010 at 16:34

Hello follks.

I purchased a computer part from a website and it's the wrong type for the machine its made for. After reading the shops RMA instructions, it says you need to email them within 7 days of receipt and request an RMA form off them. I requested an RMA form 2 days ago and haven't heard anything off them. There is no phone number. Time is ticking away.

I have a feeling they are ignoring me. What can i do? i paid them with paypal. They have a shop on ebay with over 20,000 feedback points, so they *should* be decent, but i'm getting a little concerned about it now.

Any ideas?

Lethagized · 22 Jan 2010 at 16:43

There is no phone number.

Lethagized · 23 Jan 2010 at 16:55

Ok thanks, I've done that. Any other suggestions??

Lethagized · 5 Feb 2010 at 19:34

Hi lads

Bit of an update on this, but the item i purchased was some ram from an online shop. According to this shops compatibility list, the memory i purchased should work with my motherboard but it doesn't. The computer won't even boot up. i've tried loading optimised defaults, clearing Cmos, tried 1 stick at a time. Nothing works

The seller is ignoring my emails, and i've tried contacting paypal. I escalated it to a claim, and paypal have just closed the dispute in the sellers favour without even notifying me via email. In future painpal can kiss my ass.

This is ******* me off now.

Lethagized · 5 Feb 2010 at 19:49

Strife212 said:
Can I ask what motherboard and RAM it is?

Regarding the money, try your bank directly.

Sorry to sound rude but that's irrelevant and won't help the matter in question.

I don't really want to go into too much detail. For all i know the seller is most likely a member on here, and if i post up exact details, he will definitely know it's me.

I can't see how the bank will help. Surely they will just pass the buck onto paypal??

Lethagized · 6 Feb 2010 at 18:18

Halfmad said:
Sorry to sound rude but did you try updating the motherboard bios - you didn't say if you tried that, only that you'd cleared the BIOS.

I didn't update the bios because i've never done it before. I don't want to **** it up

I did however try the memory in 2 different machines which take the same sort of memory. It didn't work in either machine.

hux said:
If paypal have done that to you and you used a cc then id do a chargeback then phone paypal letting them know your dissatisfaction in the matter and sort it out there and then, they have no legal right to do this.

I didn't use a CC, i used a normal debit bank card. I don't think there is anything i can do, but correct me if i'm wrong.

Taken from PP website......

You bought your item on a merchant's website and not on eBay?

The PayPal Buyer Complaint Policy applies to items that are not received and which are purchased on a merchant's website and not on eBay. Claims regarding the quality of goods received are not applicable.

Basically they are not covering me. So in future, if you ordered a laptop from a website and received a brick instead, paypal would just turn round and say " it was delivered, it's not our problem" *****

I should have just said it wasn't delivered.