Has anyone ever tried to return a brand new item <30 days old due to a defect?
I purchased a brand new watch from Goldsmiths last month and immediately it failed to keep accurate time. Despite being worn (it’s an Automatic) and manually wound to ensure it is powered it fails to maintain accurate time, often running 30 minutes slow.
The first time I contacted Goldsmiths I asked them to replace it or provide a refund but they have told me I need to send it to the manufacturer under the warranty.
Doing some research online I’m under the impression that as the item has been defective since purchase and is less than 30 days old I should be entitled to a full refund under the consumer rights act.
I’ve emailed and verbally stated I want to reject the item and request a full refund and on returning to the store I have handed the watch to them. However they still refused point blank to the refund and insist it must go off to the manufacture for testing as per Goldsmiths policy. I said they could keep the watch in store and see it run slow.
I’m frustrated because it’s an expensive watch and I have been unable to use it since purchase and now face a further delay to getting it resolved. Also further inconvenienced by the fact the nearest store is a 6 hour round trip for me.
Are they taking liberties or do I need to wait it out. Has anyone experienced something similar?
I purchased a brand new watch from Goldsmiths last month and immediately it failed to keep accurate time. Despite being worn (it’s an Automatic) and manually wound to ensure it is powered it fails to maintain accurate time, often running 30 minutes slow.
The first time I contacted Goldsmiths I asked them to replace it or provide a refund but they have told me I need to send it to the manufacturer under the warranty.
Doing some research online I’m under the impression that as the item has been defective since purchase and is less than 30 days old I should be entitled to a full refund under the consumer rights act.
I’ve emailed and verbally stated I want to reject the item and request a full refund and on returning to the store I have handed the watch to them. However they still refused point blank to the refund and insist it must go off to the manufacture for testing as per Goldsmiths policy. I said they could keep the watch in store and see it run slow.
I’m frustrated because it’s an expensive watch and I have been unable to use it since purchase and now face a further delay to getting it resolved. Also further inconvenienced by the fact the nearest store is a 6 hour round trip for me.
Are they taking liberties or do I need to wait it out. Has anyone experienced something similar?
