Delay in LAN response

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If this is inappropriate for this forum could someone kindly direct me to a better place to ask such a question.

I work in a pharmacy, our patient record software is run on one server with three client PCs all within the same building on one network. All data is stored on the server so any action carried out on a client looks up the server data and amends it.
Whenever we go to load any patient data from the server there is a delay before it loads, 3-4 seconds. Unless the software is badly programmed I see no reason why this should be the case. All PCs are brand new this weekend, with SSDs and connected over newly installed cable. The engineer who installed them was able to tweak some network settings and the delay was gone, until we later restarted the PCs and it came back.

What network settings would effect a server/client response time? Is there any way I might be able to improve things?

Thanks for any help.
 
Sounds more like a delay in the lookup on the database rather than poor response times on the network as such.

What's the ping response from a client to the server?
 
It could be the speed and duplex settings on the network cards - they often default to autonegotiate which usually gets it wrong. Hardcode them to 100/Full or 1000/Full if they support it and go from there.
 
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