21 A client wishing to object to a change in her/his terms and conditions of employment should write to the employer by recorded delivery, keeping a copy of the letter. The letter could be drafted by the bureau but it should be signed by the client. It should always adopt a reasonable tone and register the client's objections to the change. It should set out the circumstances of the change, outline any lack of notice or consultation and ask why the employer is making the change. The letter can also suggest alternative ways of meeting the employer's needs.
22 This letter can later be used as proof of the client's objection, if subsequently the employer tries to argue that the client had accepted the change in the contract. The employer's response will also give the adviser the opportunity to consider the reasonableness of the change should it be necessary to consider a claim for unfair dismissal.
23 It is important not to be confrontational. The employer may not know that s/he has breached the client's employment rights, and when this is pointed out s/he may change her/his mind. At this stage, therefore, the client should not be indicating that s/hewill be taking legal action, merely that this is an available option.