Delivery companies missing delivery dates

Guest2

Guest2

Guest2

Soldato
Joined
6 May 2009
Posts
20,168
I'm scheduled to have deliveries today from DPD, DHL and UPS
I received confirmation emails from all companies that the parcels would be delivered today, so have stayed in all day and cancelled plans to receive the parcels instead.

DPD I now check and it says on automated response its due "tomorrow" Is there any form of compensation for companies not delivering parcel on time when they say they will deliver them? Cancelling plans means loss of my time (and money)
Amazon, the last time something was not delivered on time I called them and was provided compensation. That was the only time with Amazon, everytihng else has been prompt delivery, even during Covid

Highly annoying as I've lost a whole day waiting around
 
Glanza said:
Did you pay an additional delivery charge or go with 'free' next day shipping?

With the heatwave yesterday most roads in my area were closed due to fields and houses being on fire so deliveries got delayed until today.
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It was included delivery as it was a bit (expensive) order... the reason for me staying in all day incase it did get delivered and left on the side in our lobby
 
Scort said:
As @Raumarik says, unless it was a set delivery slot; then I don't think you have many options. Even Royal Mail special delivery can be late at times - and I expect you would have to put up quite a fight with them for any money back. Chances are, DPD, DHL and UPS will blame the recent weather and have a n 'act of God' type clause to cover them.

Regarding Amazon - they give refunds/Prime extensions away with very little effort on your part, I guess it's due to their sheer size or they have some really slapdash processes for complaints and just give stuff away out of goodwill.
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I think I got a months free prime when my Amazon parcel was late. There has only ever been 1 missed Amazon parcel delivery date out of hundreds of deliveries over the years.

If only all delivery companies could use Amazon
 
Thekwango said:
i sincerely hope they do not! at least not in NI. had them prop a package in the rain on my doorstep, right beneath the big sign that said 'please deliver all parcels to number X'

weirdly the best courier company around here is myhermes or yodel. parcelforce too, if it actually makes it on to the van that is.
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Well at least tell the customers! Something on the lines of "services have been suspended for a day due to the hot weather" then I could have got on with my day. Instead, nothing

To rub salt in, UPS have attemtped delivery. No phone call, buzz at the flat or anything. Just an update on the UPS tracking "Delivery attempted" What, so they knocked at the big door outside where over 100 people live within the grounds. Maybe they just went home and thought "I know, we'll just say we attempted delivery and go to the pub instead"

I really do hope Benzos puts all these 'big' delivery companies out of business. I would pay a premium for things to be delivered when they say they are.
 
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