Dell 2407 on/off button stuck - will they replace?

Hen_Dawg · 6 May 2009 at 18:22

Hi
My trusty 2407 has done me well since April 2007 but I've now got a problem.
The on/off button is stuck 'in' so I cannot turn it on or off without unplugging it at the wall. It doesn't click like others.
Has anyone else has this problem and is there a way to sort this out?

I have the 3yr Monitor Replacement Service so wondering how it works and I presume this fault would be considered enought for them to replace it. If they did, what would I get?
Thanks

jbloggs · 6 May 2009 at 21:39

I read of another person having this problem, and Dell replaced it with another 2407, have one myself, but do not have any problems with it; I suppose the best thing would be to give them a ring...

benji182 · 6 May 2009 at 23:12

i got a referb when this happened to me - VERY long story short, that came broken then they sent me the wrong monitor then i got a new one.

i now have a multi plug with the individual switches to turn my monitors on/off now. just incase it happened again.

Things change I've changed · 7 May 2009 at 15:56

Why do you need to use the power button anyway ?, a lot of 2407's all seem to suffer from problems if you keep using the power button, I had the same problem myself, now I use a bat file that I can double click on my desktop to put my monitor/s into standby while my PC stays on.

Hen_Dawg · 7 May 2009 at 18:52

I like to be able to turn it off to save power, not a lot compared to standby I know but still. Also I'm running Windows 7 ATM and have a bug where my screensaver doesn't work so it's even more necessary.
I think I'll give them a call, I bought direct from Dell so should be relatively simple to get sorted. (I read about a guy having problems after buying from a reseller)

Dingleberry88 · 7 May 2009 at 18:56

Happened to me a while back.

A quick phone call and a replacement arrived the next day.

Hen_Dawg · 7 May 2009 at 20:03

Cool. Identical model i suppose?

SABRE70 · 8 May 2009 at 08:54

lowrider007 said:
Why do you need to use the power button anyway ?, a lot of 2407's all seem to suffer from problems if you keep using the power button, I had the same problem myself, now I use a bat file that I can double click on my desktop to put my monitor/s into standby while my PC stays on.

Can you share that bat file, please?

Aidoscuz · 9 May 2009 at 22:45

Same thing happened to me, I gave Dell a ring and they came out next day with a new monitor. I had an A03 and they came with a refurbed A04. My first replacement was a bit off though, backlighting was very uneven and the colours looked a bit washed out. I rang them again and they replaced that one with a perfectly good one. So keep going until you get a replacement you're happy with

Hen_Dawg · 10 May 2009 at 01:16

Thanks Aidoscuz. I'll be arranging a pick up next week. Do they ask for it to be picked up all in original box etc? I have it but worth knowing

Dingleberry88 · 10 May 2009 at 01:19

Hen_Dawg said:
Cool. Identical model i suppose?

Yep.

Hen_Dawg said:
Do they ask for it to be picked up all in original box etc? I have it but worth knowing

The guy brought the replacement in a box, gave me the new monitor and stand from it, and took my old one.

Things change I've changed · 10 May 2009 at 13:43

SABRE70 said:
Can you share that bat file, please?

http://dl.getdropbox.com/u/240856/nircmd.exe

Here you go, it's an *.exe, thought it was a bat file, anyhow, whack this into 'C:\windows' directory and make a shortcut to your desktop and call it 'Shut down monitors' or what ever, then right click the shortcut and click properties, in the 'Target' box add 'monitor off' at the end leaving a space.

Now you can leave your PC on and just double click the shortcut to put your monitors into standby.

SABRE70 · 11 May 2009 at 08:51

lowrider007 said:
http://dl.getdropbox.com/u/240856/nircmd.exe

Here you go, it's an *.exe, thought it was a bat file, anyhow, whack this into 'C:\windows' directory and make a shortcut to your desktop and call it 'Shut down monitors' or what ever, then right click the shortcut and click properties, in the 'Target' box add 'monitor off' at the end leaving a space.

Now you can leave your PC on and just double click the shortcut to put your monitors into standby.

Thanks

I'll try when i get back home

jbloggs · 11 May 2009 at 10:37

Hen_Dawg said:
Thanks Aidoscuz. I'll be arranging a pick up next week. Do they ask for it to be picked up all in original box etc? I have it but worth knowing

Could you let us know how you get on with this please...for future reference.

Aidoscuz · 14 May 2009 at 01:35

Dingleberry88 said:
The guy brought the replacement in a box, gave me the new monitor and stand from it, and took my old one.

Yeah they did the same for me on the first one. All you need is the monitor and stand. Though for some reason on the second replacement they left me with the first replacement as well for about two weeks, so I had a temporary dual 24" setup

3840x1200 is rather sweet. They came back and took away the first one eventually anyway, I was kind of hoping they'd forget about it and leave me with with the two of them...

Mmm...

Hen_Dawg · 14 May 2009 at 07:56

Mmmn...dual 24's. Good to know about the box as mine is in the loft of my parents house.
Waiting for a time when someone is gonna be in before ringing them

kylew · 14 May 2009 at 16:28

Hen_Dawg said:
Cool. Identical model i suppose?

Not for me, I had a 2407 I got in 2007, and I had a 2408 too. I got a replacement for my 2407 as I noticed it had developed a dead pixel in the middle of the screen. They replaced the 2407 with a brand new 2408.

It was pretty lucky really, as I was getting irritated by the colour differences between my 2407 and 2408. Now I've got 2 2408s and they look the same.

phil0316 · 14 May 2009 at 18:21

lowrider007 said:
http://dl.getdropbox.com/u/240856/nircmd.exe

Here you go, it's an *.exe, thought it was a bat file, anyhow, whack this into 'C:\windows' directory and make a shortcut to your desktop and call it 'Shut down monitors' or what ever, then right click the shortcut and click properties, in the 'Target' box add 'monitor off' at the end leaving a space.

Now you can leave your PC on and just double click the shortcut to put your monitors into standby.

Great tip thank you, also google 'nircmd' for more quite useful shortcuts like this.

Hen_Dawg · 14 May 2009 at 21:13

lowrider007 said:
http://dl.getdropbox.com/u/240856/nircmd.exe

Here you go, it's an *.exe, thought it was a bat file, anyhow, whack this into 'C:\windows' directory and make a shortcut to your desktop and call it 'Shut down monitors' or what ever, then right click the shortcut and click properties, in the 'Target' box add 'monitor off' at the end leaving a space.

Now you can leave your PC on and just double click the shortcut to put your monitors into standby.

Mine goes off then instantly comes back on. Wondering if this is related to the screensaver on my W7 install also not working?

ultim · 15 May 2009 at 22:06

I have the same problem with my power button. I called dell and they need my order number? I dont have it as i ordered it from the auction site. Am i screwed?