Dell are cheeky sods!

manveruppd · 13 Sep 2011 at 17:14

pingwing said:
Poo in their letter box if they don't fix it.

Or, if your poo doesn't fit, leave a red card without ringing the doorbell like my postman does.
That'll show them!

gillywibble said:
I bought a hindsight and it was rubbish.

You should've googled it before buying then!

Pate · 13 Sep 2011 at 17:17

PhillyDee said:
They have already admitted a fault, and stolen the other graphics card.
How can they not see a problem with this? Might be worth contacting higher up the food chain.

This is the logical outlook, but I'm hitting an absolute stone wall and I can't talk to anyone higher than this manager.

Duke · 13 Sep 2011 at 17:18

Pixel said:
People who buy these so-called "gaming laptops" get no sympathy from me.

"I know, lets shove a high-powered and very hot graphics card into this tiny case with inadequate cooling! Nothing will ever go wrong there!"

There's a reason these laptops generally don't tend to last much longer than a year.

Very true, although technically they should work. I've not had any problems with Dell kit & often recommend their laptops & desktops.

Is there an contact or address you can write to?

Insta · 13 Sep 2011 at 17:19

Ownership details must have been confirmed on the first call if a you managed to get the system picked up. They have already provided you with support, they now need to keep providing more support until this is resolved.

Pate · 13 Sep 2011 at 17:22

Insta said:
Ownership details must have been confirmed on the first call if a you managed to get the system picked up. They have already provided you with support, they now need to keep providing more support until this is resolved.

But I can't! This guy is just being incredibly obtuse. phone calls are like 40 minutes on average at the moment and it's going absolutely nowhere. It's so so frustrating.

Insta · 13 Sep 2011 at 17:24

Did they email you any kind of confirmation that the system was being collected? This may have some information you can use on it.

Pate · 13 Sep 2011 at 17:28

Insta said:
Did they email you any kind of confirmation that the system was being collected? This may have some information you can use on it.

Nope, but I've got a engineers sheet with a DPS number and funnily enough a service tag which has been blacked out but which I could still possibly read the service tag number if I try hard enough.

Pate · 14 Sep 2011 at 15:24

Still haven't rung back. This is a right ballache.

Insta · 14 Sep 2011 at 16:23

have you made any progress with getting a service call booked?

RoachycaL · 14 Sep 2011 at 17:11

I would be tempted to write a letter of complaint to be honest. The amount of crap you have had to go through sounds crazy.

Personally I love Dell systems and I own a Studio 15 myself. When it arrived - the wireless card inside wasn't being detected and after a phone call or two they got a guy who came to our house to replace the card. If it were me I would simply demand they send a technician out. Start kicking up a fuss mate!