Dell.. Are hilarious :)

Hutch

Hutch

Hutch

Associate
Joined
13 Jul 2008
Posts
941
Location
Wales
So after months of problems with Dell, I finally got a refund on tuesday (A full refund mind you, for a 2.5 year old xps laptop.. Huge result, very happy yada yada).

I got home today.. And found a large dell box waiting.. I opened it up, very puzzled like.. Thought wow, maybe they sent compensation too! :D

No.. Its a replacement laptop.. lol
 
Last edited:
badbob said:
They'll probably send you a invoice and payment request for that laptop.
Click to expand...

Yeah thats what im worried about :)

Still its funny how disorganised they are.. Guess I will ask them about it when i get called monday to check i got the refund :(
 
Well I did tell them about it. Unfortunately I am an honest person.

Asked them if it was a good will gesture or something, was told:

I afraid that there has been a mistake.

You will either need to pay for the order or I can arrange for it to be collected.

I will call you later today
Click to expand...

I did get an invoice from them stating the goods did not need to paid for :)

Its all very funny really. Hugely frustrating few months but the ending has made me chuckle.

Also have to say they are *MUCH* quicker to reply now they want their stuff back ^^
 
I was going to request some compensation (like my nearly £100 of phone calls refunded) anyway, so i guess ill write to their head office and make clear that I wont be available for the collection of their goods until they have resolved this matter to my satisfaction :)

Not too worried about how long it takes now since I got the refund, lol
 
Its a bit late now as ive told them.. I couldnt live with that on my conscience even with a company as naff as dell..

In answer to above yes i am happy with full refund for a 2.5yr old laptop, I know its a result. But that said I have been quite a while without a working gaming laptop (and my macbook doesnt cope as well as the dell did)..

Anyway, the latest is:

I have been investigating the replacement system that was sent out to you.

It was a replacement for order xxxxxxxxx.

Now that you have been refunded are you happy for me to close off the case for you?
Click to expand...

So no idea what that means.. I will write to them and ask :)
 
wiltonson said:
Had similiar experience with Dell. Bought a desktop without monitor which came dead. Made complaint and they couldn't deliver a replacement before I went on holiday. Came back on holiday and found 2 new replacement signed by neighbour and both has got free upgrade for my trouble. Sold both bluetooth keyboard and mouse and sold one of the system. Made nearly £200 profit even after deducting my original costs.
Click to expand...

That is brilliant :D
 
Woody__ said:
The moral of the story here is: when you buy a Dell laptop buy the business warranty. It's better. I should know, it's what I do!
Click to expand...

OR... The moral of the story could be buy the normal warranty, have the nice laptop for 2.5 years, get all your money back and a free laptop? :D PS dont go telling Dell woody :D
 
fini said:
To me that reply is 'its a replacement...but I see on file that you've also been given a refund - how about we shut up and nobody gets in trouble?'
Click to expand...

Yeah thats how i was reading it. I will just reply and tell them i am happy with the resolution :)
 
You must log in or register to reply here.
Back
Top Bottom