Dell Outlet need advice

Gilbert Coquard · 7 Aug 2012 at 17:07

My xps laptops hard drive is broke, and needs replaced. Dell want me to pay for the operating system disk and driver disk for £25 seen as it's refurbished.

Should this not be covered by the warranty?

Seems a bit stingy as the original owner would have had the operating system disk, so why do Dell not pass it on to the new owner.

CEUOTC · 7 Aug 2012 at 17:23

Gilbert Coquard said:
My xps laptops hard drive is broke, and needs replaced. Dell want me to pay for the operating system disk and driver disk for £25 seen as it's refurbished.

Should this not be covered by the warranty?

Seems a bit stingy as the original owner would have had the operating system disk, so why do Dell not pass it on to the new owner.

Follow the info here :

How to Install Windows 7 Without the Disc.

Regards.

C.

CEUOTC · 7 Aug 2012 at 17:30

Also ask them to send out a new HDD and just download the divers from Dells website, fit the HDD yourself and always always make a recovery disk.

Regards.

C.

Disco Boy · 7 Aug 2012 at 19:46

Get them to give you a new had. Download the drivers from their website. Download windows from here:

http://www.mydigitallife.info/windo...links-ultimate-professional-and-home-premium/

Gilbert Coquard · 7 Aug 2012 at 19:58

Is it difficult to replace the hard drive?

how will i get the windows key? i cant get into the laptop as the HD is totally dead, and the last couple of digits on the back of the laptop have been rubbed off a bit. one you can see a little, and the other is totally gone.

CEUOTC · 7 Aug 2012 at 20:51

Depends on what model of XPS you have.

XPS 15 L502x
How to Replace Dell XPS L502X Hard Drive.

XPS 17 L702x
DELL XPS17 HDD/SSD Bench & Exchange.

Regards.

C.

Google is your friend.

Fallen god · 8 Aug 2012 at 00:15

A few year back I had a XPS1530M from the outlet store and the HDD died on me, After a call to dell and about 1 hour of running test they arranged to send an engineer the next day, he removed the old HDD and left it with me to try get some files off it and also installed a new HDD with a fresh copy of windows. I had got this laptop from the outlet so its amazing how bad Dell have gotten over the years. They also had a special team for there XPS machines.

With replacing a HDD its simple, really depends how hard it is to get at it but general doesnt take much time, and you just need to pull it out and push the new one in.

Good luck mate, and I think it would be worth to give them another call.

TheVoice · 8 Aug 2012 at 00:38

Gilbert Coquard said:
My xps laptops hard drive is broke, and needs replaced. Dell want me to pay for the operating system disk and driver disk for £25 seen as it's refurbished.

Should this not be covered by the warranty?

Yes it should be, Outlet systems have the exact same warranty as new machines. Keep pushing them.

Dell were pretty good with my Outlet order, I bought an XPS 8300 PC from them which arrived with a different RAM configuration to what was posted on the website at the time of ordering. Called them up and they sent me the correct RAM (2x4GB) configuration and said to just keep the RAM the machine had come with (4x2GB). Nice upgrade to 12GB of RAM for free!

Gilbert Coquard · 8 Aug 2012 at 03:34

Fallen god said:
A few year back I had a XPS1530M from the outlet store and the HDD died on me, After a call to dell and about 1 hour of running test they arranged to send an engineer the next day, he removed the old HDD and left it with me to try get some files off it and also installed a new HDD with a fresh copy of windows. I had got this laptop from the outlet so its amazing how bad Dell have gotten over the years. They also had a special team for there XPS machines.

With replacing a HDD its simple, really depends how hard it is to get at it but general doesnt take much time, and you just need to pull it out and push the new one in.

Good luck mate, and I think it would be worth to give them another call.

I was through to an Indian call centre. Had to run a test that was taking ages. and then that crashed when it started to test the hard drive. he was like your hard drive seems to be faulty sir! only for him to have me run more and more tests. I think he was going of a sheet or something, as there were long pauses while waiting for him to tell me what to press next.

I'm going to call them back, and refuse to pay the £25
They can send me the Hard drive. I've looked at the youtube link CEUOTC has posted, and that seems straight forward enough.

I don't see why i should have to pay for it. It's in warranty still.

Fallen god · 8 Aug 2012 at 21:22

Gilbert Coquard said:
I was through to an Indian call centre. Had to run a test that was taking ages. and then that crashed when it started to test the hard drive. he was like your hard drive seems to be faulty sir! only for him to have me run more and more tests. I think he was going of a sheet or something, as there were long pauses while waiting for him to tell me what to press next.

I'm going to call them back, and refuse to pay the £25
They can send me the Hard drive. I've looked at the youtube link CEUOTC has posted, and that seems straight forward enough.

I don't see why i should have to pay for it. It's in warranty still.

I went through the same Indian call centre, I had already run the tests and knew that it was the HDD, but he wouldnt listen, after 2hours on the phone he finally agreed with me that it was HDD. He then just told me that he would book someone to come see me. I dont know what has happened at dell but it used to be that if you had XPS that you had special treatment with these things, it was the only reason they sent someone over the next day.