Hi Guys,
I just got a Dell outlet e7440 delivered on Tuesday and it was faulty due to some buzzing noise when the laptop is plugged in. They sent an engineer out yesterday and they replaced the power adapter. The buzzing for gone for the minute that he checked but was back after 30 mins.
I tried ringing them and getting a full refund but they want to try and replace the motherboard before they give me a full refund.
Is it right that they can refuse me a full refund and force me to get it repaired before they give me the refund?
Should I just contact my bank since I brought it using a credit card?
Cheers
I just got a Dell outlet e7440 delivered on Tuesday and it was faulty due to some buzzing noise when the laptop is plugged in. They sent an engineer out yesterday and they replaced the power adapter. The buzzing for gone for the minute that he checked but was back after 30 mins.
I tried ringing them and getting a full refund but they want to try and replace the motherboard before they give me a full refund.
Is it right that they can refuse me a full refund and force me to get it repaired before they give me the refund?
Should I just contact my bank since I brought it using a credit card?
Cheers