Dell PC won't accept Logitech USB keyboard

talk2mike · 23 Jan 2010 at 13:18

Dell USB keyboard knackered so plugged in a USB Logitech KB which appeared to be recognised but despite all my efforts won't work! Downloaded the latest software from Logitech but made no odds. Tested KB on another PC (both XP Home SP3) and it works fine.

H E L P. . . . ..

talk2mike · 23 Jan 2010 at 16:34

Is this Dell trying to be clever or what? If it works on one XP SP3 machine why won't it work on a Dell with XP SP3. Both are fully patched and updated.

reiyushin · 23 Jan 2010 at 17:41

If you haven't already then:

Try different USB ports.
Try different devices in the port.
Find the CEO of Dell and smash the keyboard over his head.

Doesn't sound like a dell thing, just coincidental. That machine just hates keyboards

talk2mike · 25 Jan 2010 at 10:43

I tried different USB ports front and rear but all seemed less than happy to accept. I think the CEO option is making more sense by the minute. Will just have to waste my money on a Dell keyboard when I have a perfectly good one from Logitech! ;>{

J.B · 25 Jan 2010 at 13:53

Are you sure the original Dell KB died and it's not just your Dell PC playing up. Do other USB peripherals work?

have you tried the Dell KB in another machine?

You shouldnt have to go and buy a Dell keyboard especially, there's an underlying problem here.

Werewolf · 25 Jan 2010 at 14:49

Aye it sounds more like a USB or basic windows USB driver issue than the keyboard specifically (two keyboards stop working on it), does the original keyboard work on another machine?

Does the keyboard work at all during boot to allow access to the bios, or does it give a "no keyboard found, press F1 to continue" type error at boot?

If it works at boot, you may want to pop into the bios and have a look for USB Keybboard support and possibly change it to BIOS rather than OS (so the Bios takes care of making sure that it's working, rather than relying on the OS loading a suitable keyboard/interface driver for it).

If it works when set to BIOS control rather than OS, it could be that your windows install has a corrupted file relating to the USB keyboard support (Logitech etc drivers work on top of that basic support from memory).

UKDTweak · 25 Jan 2010 at 14:57

The current evidence points to the fault being in windows rather than the keyboard... Remove ALL USB devices Except Keyboard and Mouse, the hard reset the PC and boot into safe mode, goto device manager and remove All USB, then reboot, windows should redetect the USB hubs and re-install the MS drivers, then one by one, re-attach your USB devices.