Dell rant

[Ilikeitblackplease]

I have a rather expensive dell monitor, now I have 3 year premium panel warranty, this is the second one ive had in 1.3 years. I called Dell told them about it and they said they'll send out a refurnished monitor, I been arguing with them they should send me a new monitor, but they refuse and are willing to send we out a refurnised monitor and they will not extend my warranty.

Now can I argue that these monitors are not fit for purpose with my credit card holders? as this is a second monitor, now they are unwilling to fix it but are willing to give me a refurnished monitor, told them if they did that i'd expect 3 more years warranty on my monitor but they refused.

suggestions please.

 

[Ilikeitblackplease]

Dell monitor rant never again

I have a rather expensive dell monitor, now I have 3 year premium panel warranty, this is the second one ive had in 1.3 years. I called Dell told them about it and they said they'll send out a refurnished monitor, I been arguing with them they should send me a new monitor, but they refuse and are willing to send we out a refurnised monitor and they will not extend my warranty.

Now can I argue that these monitors are not fit for purpose with my credit card holders? as this is a second monitor, now they are unwilling to fix it but are willing to give me a refurnished monitor, told them if they did that i'd expect 3 more years warranty on my monitor but they refused.

suggestions please.

 

[Ilikeitblackplease]

A refurbished one is really no different to having your current one repaired anyway. If anything, it's better because at least you're not having to wait weeks for the repair.

I'd expect that for cheap monitors not expensive ones, you dont know the history of a refurbished model.

 

[Ilikeitblackplease]

I went through the same thing a couple years back, but the good thing about Dell is sometimes they forget to collect so now I have 2 monitors.

idea

 

[Ilikeitblackplease]

It's not OK that in your mind Dell can send you a refurbished monitor which will probably be in as new condition but it's OK for you to screw them out of a monitor (albeit broken but could be refurbished to an as new condition).

I hate modern society.

They screwed me, why pay extra for a service that I'm not getting, the 2nd most expensive monitor they sell, paid extra for a premium service that i'm not getting.
Either send me out a new one and dont extend my warranty, or send me out refurbished and extend my warranty, its no to both.

 

[Ilikeitblackplease]

What an entitlement complex, lawdy lawd. If it's clean, and in pristine condition, what does it matter whether it's new or not? You are receiving a fully functional replacement.

Its a lottery with referb, im happy for them to repair it but not into referbs.

 

[Ilikeitblackplease]

Is it a lottery though? Have you experienced it to know this to be the case? I have had multiple Dell Ultrasharp replacements, and each and every one has been immaculate, despite being a refurb.

If you get a refurb that isn't immaculate, then you insist they replace it again with an immaculate one.

that post says it all.

 

[Ilikeitblackplease]

You are assuming that to be the case, I have had a lot of Dell monitors, and I use multiple monitors.

The replacement didnt work and now the replacement for that stinks and the base is scratched, its going back.