Dell replacement help.

metachi

metachi

metachi

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i kinda forgot to ask the technical support over the phone. They sending a courier to pickup and drop a off a replacement monitor on monday.

1) Do i need to pack the old one back to the original dell box? do the new replacement come with proper dell monitor box as the dell box have the serial number and model name written on the labels?

2) what would happen to the original serial mumbers as they will replace it with different serial number and what would happen to my 3 year warranty.


Thanks all.
 
Just over a week ago Dell replaced my 2408wfp monitor. The dell guy didn't need any cables or the stand, just the panel part. The new part was in a box, but the dell guy used it to take my faulty one away in. Not exactly a problem as I immediately connected it up and was working fine.

The back of the monitor will have a new unique serial number (you may be luckly like me and get a newer revision of the monitor).

The "Dell works order number" which was on your old monitor box should still apply to the new monitor. From what I understand this number is tied to your warranty. Therefore, if the new panel ever fails, as long as it within the original monitor warranty period - dell will replace the monitor again.

Hope that helps :)
 
excellent. thanks for the answer.

But I've got the 2407WFP HC version. I hope I'll get the new 2408, thats if the stand is interchangeable.
 
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The guy who brought mine had a new stand in his box and offered to replace that too. If they do upgrade you to the 2408 (fingers crossed) they will give you a new stand too.
 
metachi said:
excellent. thanks for the answer.

But I've got the 2407WFP HC version. I hope I'll get the new 2408, thats if the stand is interchangeable.
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As far as I know they will replace like for like.I'm sure you will get back a refurbished 2407WFP HC with latest revision maybe.

We use the DELLs 2407WFP at work and we have replaced a couple of them with same monitor but came with latest revision refurb ones.
 
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