Dell support failure

[pioneer2000]

I have recently been complaining to Dell about my M1330 notebook (the screen has gone up the spout)-

Their online chat NEVER works.

Talking on the phone is impossible because the person on the other end of the phone does not understand basic english.

Upon emailing them I eventually received a reply after 3 attempts- at which point I clarify the problem and now they have not replied again since 5 days ago. I'm basically being ignored- what's my best plan of attack now? Can I not threaten legal action if they do not reply within say 7 days?

It's ridiculous that such a company can just ignore it's customers.

 

[pioneer2000]

Just as in "just today"?

I've been trying everyday for the past week, so about 100 times clicking on dell online chat.

Everytime just get the same "no-one is available" screen.

 

[pioneer2000]

I have no idea what to do then- It is impossible for me to get through with the online chat (have tried different computers / internet connections).


I emailed yesterday using the "unresolved customer service" issues link- but I have not had a reply - which seems pathetic considering they state "will contact you within 1 business day".

They are ignoring me- not sure what my next course of action should be?