Dell U2713HM USB not working

Steeps

Steeps

Steeps

Soldato
Joined
8 Nov 2003
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5,658
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Bedfordshire
I've just tried this with both my monitors on two different PC's using both sets of provided cables, but the USB3 hub cannot use my USB3 connectors.

The hub works fine over USB2 but once connected to the USB3 port it says device not recognized. I have tried USB3 devices in the USB3 ports directly on the PC and USB2 ports and they work fine, also tried USB2 devices in both ports again no issues, but both monitors will not work over USB3 when it is advertised as a USB3 hub (and has the "ss" symbols on each port)

Is there a solution for this? I've had a quick search but I've only seen people say they've had the same fault and there's no other comments.
 
I found uninstalling your USB 3 drivers from device manager and then re starting and letting it install them again with the monitor connected fixed this for me.
 
None of mine were listed as usb3, in the end uninstalled most of the usb drivers until pretty much everything needed re-installing but it looks like it's done the job. Thanks for the fix, so much more useful than dell's forum :)
 
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