Dell warranty procedure

Black Dog · 29 Jun 2007 at 08:44

Hi,

I sold my Dell monitor the other week on ebay, the guy now say's that the screen has gone pink all over. We have tried all of the obvious things but it seems like the damage was caused in transit.

Anyway he want's to claim through warranty but not sure how to go about it. What serial numbers does he need and what uk number does he have to contact, do you have to fill an on-line form or something?

Thanks in advance.

shine · 29 Jun 2007 at 09:01

This thread should have all the information you need. He shouldn't have any problems contacting dell as long as he has the works order number.

Black Dog · 29 Jun 2007 at 09:34

okay thanks Shine.

I see your a Reading boy!

Sallermas · 29 Jun 2007 at 09:59

You need to call Dell on 0870 908 0500 ask for the monitor department.

You will need the serial number of the monitor, The Dell works order number from the original box (The number at the top of the Dell label) and original company name that purchased the item (Also on the Dell label)

They will usually replace is next day

Black Dog · 29 Jun 2007 at 10:01

okay thanks for your help.

shine · 29 Jun 2007 at 10:05

Black Dog said:
okay thanks Shine.

I see your a Reading boy!

I am indeed.

Black Dog · 29 Jun 2007 at 10:42

Where are you at, I'm in Caversham Park.

shine · 29 Jun 2007 at 10:45

Tilehurst.

Black Dog · 29 Jun 2007 at 10:46

Nice, I work in Tilehurst.

shine · 29 Jun 2007 at 10:47

Black Dog said:
Nice, I work in Tilehurst.

I work in Town - close to Caversham Bridge

Black Dog · 29 Jun 2007 at 11:18

I cycle over Caversham Bridge everyday on my way home, quicker than driving.

Do you work on caversham road?

shine · 29 Jun 2007 at 11:21

Vastern Road - opposite TGI's. I drive I'm lazy.

Black Dog · 29 Jun 2007 at 11:44

I guess you work in the computer shop. Are you at work at the mo, aren't you suppose to be working?

My boss is out today so I'm taking full advantage. I work at Target Vehicle Hire by the way (used to be Adrian Truck Hire)

You may of heard of it.

shine · 29 Jun 2007 at 11:52

I am at work - I work in the big 3 building (now Ericsson). I'm just researching (read: wasting time on the net).

Black Dog · 29 Jun 2007 at 12:04

I'm just researching (read: wasting time on the net).

lol...same here.

substrom · 30 Jun 2007 at 17:08

has he tried a different dvi cable...
my moniter has recently started getting a pink screen and its a cable fault....i just need to move the cable slightly and the screen works.
nyway, may save him some hassle if he has not tried another monitor cable yet.