Dell Warranty Query

superleeds27 · 27 Feb 2019 at 16:30

I've got a U2515H, which i've had since June 2017.

The monitor has developed an issue where on white or light coloured background, theres a small dot, roughly the size of a BB Bullet, that displays a lot brighter than the rest of the screen. It's not really noticable on a darker backfground.

I've gone on to the Dell UK Website, entered the service tag etc and it's telling me that m product is registered in another country? That country being Germany?

Has this sort of thing happened to anyone before? Or known of this sort of thing?

Squink · 27 Feb 2019 at 16:38

Go onto their web chat and see what they say.

superleeds27 · 27 Feb 2019 at 16:42

mulpsmebeauty said:
Go onto their web chat and see what they say.

Tried. It just keeps booting me over to the German site?

Vexr · 28 Feb 2019 at 17:38

I RMA'd a Dell monitor back in about 2015. I can't remember the details about a country of registration, but I do remember speaking to an American call centre to get it sorted. Was a fantastic RMA process - they delivered the replacement monitor about 2 days later and arranged a collection for the old one the day after that, so I actually had both monitors at one stage instead of the usual 0 monitors I was expecting with an RMA process

LadFromWales · 28 Feb 2019 at 19:08

Yes Dells "Standard" warranty is 3 year door step swap, and I includes the premium panel guarantee, so anytime until the warranty expires they will swap it even if a single bright pixel is found :cool:

Even if you buy a Dell monitor from elsewhere it'll still have the warranty but I am not sure when it starts.

efish · 28 Feb 2019 at 22:33

superleeds27 said:
I've got a U2515H, which i've had since June 2017.

The monitor has developed an issue where on white or light coloured background, theres a small dot, roughly the size of a BB Bullet, that displays a lot brighter than the rest of the screen. It's not really noticable on a darker backfground.

I've gone on to the Dell UK Website, entered the service tag etc and it's telling me that m product is registered in another country? That country being Germany?

Has this sort of thing happened to anyone before? Or known of this sort of thing?

The tag needs to be registered with Dell (if not bought direct from Dell). May be faster to contact the retailer, seems to be a few different forms of registration required depending on how it was purchased.

The warranty is fine though as long as the product has a tag.

Dells page

Dell product registration

413x · 1 Mar 2019 at 13:35

LadFromWales said:
Yes Dells "Standard" warranty is 3 year door step swap, and I includes the premium panel guarantee, so anytime until the warranty expires they will swap it even if a single bright pixel is found

Even if you buy a Dell monitor from elsewhere it'll still have the warranty but I am not sure when it starts.

Is this for sure? The last bit ?
You can buy the monitor from anywhere and the warranty applies? Sorry to piggyback on the thread, looking at a dell U3419w