Dell XPS 15 Case fail

Soldato
Joined
18 Oct 2002
Posts
12,887
Hi Folks,

Anyone here have a Dell XPS 15 9570 ?

I picked it up off the desk the other day and noticed that the alu base is coming away from the carbon fibre chassis where the screen is mounted - enough that opening and closing the laptop feels pretty precarious !

I've opened a case with Dell to try and get it sorted, but pretty disappointed. Its never been dropped/thrown about/etc so for this to happen in just over a year of pretty light use is really disappointing :(

Edit - Quick video to show what I mean - https://www.youtube.com/watch?v=cMb0BY_Ynvo
 
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I have a 9560, which has the same housing as the 9570 other than I think the webcam is located slightly differently.

I've not had this specific issue before but I've had other problems... if I didn't have extended warranty my experience would've been very negative overall. I had to ask for a service twice, which to Dell's credit, they organised quickly and weren't stingy with replacing parts (including battery). However, ideally I shouldn't have had to do that in the first place.
 
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