Dell XPS17 USB 3.0 problem

Nazca

Nazca

Nazca

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I got a new XPS recently and it's great apart from the USB 3.0 ports.

When I plug anything in there, Windows detects it and runs the device fine for about 5-10 minutes and then stops recognising it. I have to restart the laptop to get it working again, and yet I get the same results. I've tried uninstalling the controller drivers and downloading the ones on the Dell site but to no avail.

I had an engineer come round the other day and replaced the USB daughterboard, which didn't fix the problem.

Anyone else had this problem? Might I have to contact Dell to return the laptop?
 
Nazca said:
I got a new XPS recently and it's great apart from the USB 3.0 ports.

When I plug anything in there, Windows detects it and runs the device fine for about 5-10 minutes and then stops recognising it. I have to restart the laptop to get it working again, and yet I get the same results. I've tried uninstalling the controller drivers and downloading the ones on the Dell site but to no avail.

I had an engineer come round the other day and replaced the USB daughterboard, which didn't fix the problem.

Anyone else had this problem? Might I have to contact Dell to return the laptop?
Click to expand...

I would talk to dell tech and see what they say , depends how old laptop is , i would push for a new XPS
 
I got it a few weeks ago, brand new. I'm going to give them a ring and push for a possible replacement. A bit of a ballache to be honest.
 
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