Dell

[sansnom]

Basically Dell is completely messing me around.

I've bought a 4 year on-site warranty along with a laptop for my brother-in-law which was supposed to be worldwide as he's based in Dubai. I specifically asked if the warranty covered Dubai and the salesman said "yep that's fine, we have a service centre there in Knowledge village".

We took delivery of the laptop only 3 weeks ago, turned it on for the first time and there's sound crackling bad everywhere. The battery is also defunkt and only lasts about 20 minutes even if the computer just idles. Went through technical support and they've come to the conclusion that the laptop needs replacement.

But they won't replace it as it's in Dubai. They are refusing to do anything despite the fact that it was sold to me on this premise. They are being extremely rude and unhelpful and won't even pass me onto supervisors or managers who can escalate the issue. Unfortunately there's no way to get in contact with these supervisors directly, I have to keep going through the indian call centres and 1 week later I'm still in the dark waiting for a response from them.

Who can I report this to as I'm sure this is breaking some sort of law? They can't be allowed to get away with blatant mis-selling and false advertising and then refuse to do anything about it when they have.

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oops just realised this posted in General hardware for some reason - Dons can you please move to General Discussion?

thanks

 

[sansnom]

no, unfortunately with debit card big mistake.

 

[sansnom]

Contact the consumer advice place you have in england. Can't remember the exact name now.

The fact that they told you that you'd have cover in Dubai and now you don't would come under false advertisement.

Also the obvious fact that the laptop simply doesn't meet requirements would be an issue too.

It's up to them to give you a fully working laptop and conform to the conditions they agreed to when they sold it to you. If they refuse then demand your money back.

If they want to go to Dubai and get the laptop back that's up to them, you're in no way obliged to send it back to them in order to get your full refund if they refuse to honour the terms and conditions of your contract with them.

exactly!

They're saying, oh well our worldwide warranty only covers replacement and service in the UK. It's absolutely absurd. What the **** would be the point of buying a worldwide warranty if I can only ever get it serviced or replaced in the UK?

And you know trying to explain this simple logic to a bunch of indian call centre muppets who barely speak a word of english is really beginning to infuriate me.

I just want to submit a complaint to a consumer regulatory board or something and let them either deal with it or give me proper advice on what to do next. Does anyone know the name of the relevant board/service/watchdog??