Demon (and other ISPs) fair usage restrictions, input wanted.

[Mr_White]

Hello.

Has anyone here using Demon been restricted because of the FUP?

Apparently, I've used 52GB in 30 days, and now my connection is about 8kB/s

I've spent all day trying to get through to their webchat service, when I finally did, they couldn't help me at all, they couldn't even give me an estimate of when I might be unrestricted, and they couldn't provide me any proof of my data usage.

Because 8kB/s for anything up to 30 days is unaccpetable.

I've been a customer of theirs for nearly a decade now, with two accounts, and they've restricted me over 2GB.

I've not been downloading anything, just using a few mb a day now on general net usage, hoping that it'll get me unrestricted sooner.

So it'd be appreciated if anyone else who's been restricted by the FUP could tell me how long it took them to get unrestricted, non-demon users input would be useful as well, since they all use the same sort of policy.

Thanks

 

[Mr_White]

So they told you as long as you were under your limit over 30 days, they'd remove the restriction?

This is part of the conversation I had with the Demon guy:

Neil: data download is calculated for a rolling period of 30 days
Neil: so, if you control your usage and bring it down to 5-0 GB for the past 30 days , the restrictions will be automatically removed

What the hell does that mean? he never did explain it fully, how can I bring down the usage of the past 30 days, when they're the past 30 days?

Unless he meant over the next 30 days, but he kept saying the past 30 days, so I have no idea when I'll get unrestricted, if it takes 30 days, I'm taking my business else where.

 

[Mr_White]

Well to start with, it wasn't restricted when I first signed up.

Obviously around £3,000 of custom is worth restricting a loyal customer to a worthless connection for a whole month, over a pitiful 2GB.

I might as well just get a new ISP, that'll be quicker than waiting to be unrestricted.

I've never been capped before, and I'm a little annoyed that I've been capped when they couldn't even provide me legal proof when I asked for it, and when I didn't sign up to the FUP in the first place, Demon introduced that a few years ago iirc.

 

[Mr_White]

I never signed any contract or agreed to anything, or received any notification, after they introduced the FUP.

Yet I'm still subject to it, without any proof?

£3,000 equates to a loyal customer for nearly a decade, it's a sad state of affairs when that's not worth anything over the sake of 2gb that they can't prove I used, unfortunately Demon have, in my opinion, descended into much the same state as all the other ISPs, just another soulless business who've forgotten the reputation they were founded on and built up over the years.

Also, what's with the attitude, why does it bother you so much that I asked people how long they're usually restricted for.

You would probably want to know as well if your connection was nearly 56K speeds.

 

[Mr_White]

I've only been capped or even gone near 50GB of usage in 30 days once, if it makes you feel any better

So basically, under 5GB of traffic in the 30 days after I got capped, will mean I get the cap lifted, that's a little frustrating as I have important files I need to download, but if I did this during the uncapped time of 11pm-9am, I'll be capped for two months.

That makes more sense than

so, if you control your usage and bring it down to 5-0 GB for the past 30 days , the restrictions will be automatically removed

How am I supposed to reduce my traffic for the past 30 days

I thought he was implying that if I use less traffic, I can offset it against the past 30 days usage or something.