Associate
- Joined
- 19 Sep 2007
- Posts
- 106
I thought I would start a thread on Demon ISP, as there are not that many of them at the moment.
I have been with them for nearly 4 years and have always had a great connection, and have never ever had to call their customer services.
In the last year orso, they have closed their UK call centre's and moved them to India, and thats when my problems also started. On average I download a maximum of 20-30GB a month (I have BWmeter to control this) But Demon have decided to send me an email everyday to advise that I am about to reach their FUP of 50GB. And on the 31st of march they put me on 128Kbps. I was fuming and called them to ask for my MAC code and proof that I was downloading so much. They said they cant send me proof but they could lift the ban and put me back on normal speeds. Which they then confirmed on the 2nd of April by email, that the ban was lifted.
Everything was fine, I downloaded around 4GB in the last 10 days and then on the 12th of April I receive another email stating that I had downloaded 50GB and that they would cap my speeds at 128Kps. Again I was fuming and called them and they said that I have downloaded to much and they cant send me proof and they wont lift the ban on this. I asked for my MAC code and they said only their special MAC team can do this, and they are only open Mon-Fri 09:00 - 17:30. So now I have to wait for my MAC code, and have to put up with extremley slow speeds.
Their customer services has got very bad since they moved their call centre and their services have gone down hill fast. If you still want to join Demon ISP, be it on your own head. but I would stay well clear from them. And at £19.99 they are not one of the cheapest to be with.
(I am also not alone in this. Do a search in Google, and you will find lots of people who are having the same issuses as me)
I have been with them for nearly 4 years and have always had a great connection, and have never ever had to call their customer services.
In the last year orso, they have closed their UK call centre's and moved them to India, and thats when my problems also started. On average I download a maximum of 20-30GB a month (I have BWmeter to control this) But Demon have decided to send me an email everyday to advise that I am about to reach their FUP of 50GB. And on the 31st of march they put me on 128Kbps. I was fuming and called them to ask for my MAC code and proof that I was downloading so much. They said they cant send me proof but they could lift the ban and put me back on normal speeds. Which they then confirmed on the 2nd of April by email, that the ban was lifted.
Everything was fine, I downloaded around 4GB in the last 10 days and then on the 12th of April I receive another email stating that I had downloaded 50GB and that they would cap my speeds at 128Kps. Again I was fuming and called them and they said that I have downloaded to much and they cant send me proof and they wont lift the ban on this. I asked for my MAC code and they said only their special MAC team can do this, and they are only open Mon-Fri 09:00 - 17:30. So now I have to wait for my MAC code, and have to put up with extremley slow speeds.
Their customer services has got very bad since they moved their call centre and their services have gone down hill fast. If you still want to join Demon ISP, be it on your own head. but I would stay well clear from them. And at £19.99 they are not one of the cheapest to be with.
(I am also not alone in this. Do a search in Google, and you will find lots of people who are having the same issuses as me)
