Denying GPU RMA ?

[Dicehunter]

Trying to get my 7900XTX RMA'd as it keeps black screening and the fans kick up to 100%, A well known issue, Tried asking for an RMA twice now through OCUK, Each time the feller on the phone makes a myriad of excuses as to why I shouldn't "Have you tried reinstalling Windows, Driver updates...." blah blah blah.... told him I have tried everything, even swapping the GPU out for an older Nvidia 10 series I have as backup which worked flawlessly.

Do OCUK employees get a bonus for denying GPU RMA's ?

 

[Nitefly]

Why don’t you use the web forms? Much easier than faffing on a call surely.

 

[montymint]

They were fine with an RMA for me for a cpu on Monday. But I did fully explain all of the various things I’d tried leading up to needing to call them.

 

[Gray2233]

I think they generally just want to make sure you've checked any potential avenues before going to the trouble and possible expense of an RMA, there's a lot of PEBCAK out there and if you return a product which isn't faulty you'll be out of postage costs on top of system downtime.

While rare I have had to deal with RMA's via OCUK a couple of times and they've been spot on, you just need to detail the problem and what you've done while being clear and concise.

 

[Gray2233]

Why don’t you use the web forms? Much easier than faffing on a call surely.

I generally call up when I have a problem, web forms can take a few days for a response unfortunately. I used to find the forum CS section excellent but I'm not sure if it's even there anymore?

Pardon the double post, long day and half asleep!

 

[Kelt]

Take a video of the problem so you can email it to support.

 

[momo56]

Sound like the usual troubleshooting to me. Saves wasting money on a 'no fault found'

I've always used web forms for RMA anyway.

 

[tommybhoy]

Trying to get my 7900XTX RMA'd as it keeps black screening with 100% fans, A well known issue

Out of curiosity-up to 99% fan it's ok, does it black screen only if you manually set fans to 100%?

 

[Dicehunter]

Out of curiosity-up to 99% fan it's ok, does it black screen only if you manually set fans to 100%?

I misworded it, The fans can be at idle or 20-30% and out of the blue the fans will go up to 100% and the screen will go black, I've monitored it and it's not temp related which was my initial thought with fans going crazy.

 

[Awahwah]

as it appears you’ve covered everything. Is there a way of testing in another machine?