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Denying GPU RMA ?

Dicehunter

Dicehunter

Dicehunter

Soldato
Joined
19 Feb 2007
Posts
14,985
Location
Area 18, ArcCorp
Trying to get my 7900XTX RMA'd as it keeps black screening and the fans kick up to 100%, A well known issue, Tried asking for an RMA twice now through OCUK, Each time the feller on the phone makes a myriad of excuses as to why I shouldn't "Have you tried reinstalling Windows, Driver updates...." blah blah blah.... told him I have tried everything, even swapping the GPU out for an older Nvidia 10 series I have as backup which worked flawlessly.

Do OCUK employees get a bonus for denying GPU RMA's ?
 
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They were fine with an RMA for me for a cpu on Monday. But I did fully explain all of the various things I’d tried leading up to needing to call them.
 
I think they generally just want to make sure you've checked any potential avenues before going to the trouble and possible expense of an RMA, there's a lot of PEBCAK out there and if you return a product which isn't faulty you'll be out of postage costs on top of system downtime.

While rare I have had to deal with RMA's via OCUK a couple of times and they've been spot on, you just need to detail the problem and what you've done while being clear and concise.
 
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Nitefly said:
Why don’t you use the web forms? Much easier than faffing on a call surely.
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I generally call up when I have a problem, web forms can take a few days for a response unfortunately. I used to find the forum CS section excellent but I'm not sure if it's even there anymore?

Pardon the double post, long day and half asleep!
 
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tommybhoy said:
Out of curiosity-up to 99% fan it's ok, does it black screen only if you manually set fans to 100%?
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I misworded it, The fans can be at idle or 20-30% and out of the blue the fans will go up to 100% and the screen will go black, I've monitored it and it's not temp related which was my initial thought with fans going crazy.
 
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Dicehunter said:
I misworded it
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Lol, dude on the phones got their excuse ready now, maybe @Armageus or @Stanners know an OcUK rma team member to tag and have a look at this thread?
Dicehunter said:
The fans can be at idle or 20-30% and out of the blue the fans will go up to 100% and the screen will go black, I've monitored it and it's not temp related which was my initial thought with fans going crazy.
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Hope it gets sorted mate:thumbsup
 
Can't help with any staff contacts unfortunately.

However I also don't think there would be any deliberate RMA denying going on.

Bearing in mind the current GPU launches etc, probably just busy and an "extra line of screening" to avoid unnecessary returns due to inexperienced users buying stuff of the hype of the recent launches.
 
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