Desktop Error message

thedude23 · 5 Oct 2011 at 18:18

Hi guys,
Posting on behalf of my brother,every time he booths up his laptop he gets a error message which can seen in the pic below,any ideas what this means?

thanks for the help.

thedude23 · 5 Oct 2011 at 18:21

Fixed

thedude23 · 5 Oct 2011 at 18:24

Ginger-Menace said:
looks like a program that boots with windows is looking for that file and cant find it, try disabling all start up programs that arnt needed

In the task manager is it?

thedude23 · 5 Oct 2011 at 18:39

Could it be a virus or sumthing?

thedude23 · 5 Oct 2011 at 18:41

Deception said:
that file is a virus (or was) as csrss.exe shouldnt be in a temp folder. You should run a anti-virus scanner if you have one and see if it picks up anything else. You can remove that startup entry by clicking on start and typing msconfig and remove it and any other dodgy looking files from the startup tab

ya I downloaded malwarebytes anti malware and its doing a scan now.

thedude23 · 5 Oct 2011 at 18:44

Deception said:
Thats good. If you're unsure about any entries under the startup tab, you can just post a picture here and im sure someone can fill in the gaps.

thanks mate

thedude23 · 5 Oct 2011 at 21:54

I did a virus scan and deleted everything that was infected,so then I restarted the laptop and a startup repair box appeared and when that finished scanning it rebooted again and it keeps doing this,any ideas?

thedude23 · 5 Oct 2011 at 22:32

philtorrens said:
Did you run Malware bytes in Safemode? I would even use CCleaner to scan the reg and let it delete this entry altogether.

no I didn't,it won't even booth into vista now though