DESPERATE for help

[Carl81]

Was wondering if anyone can help.

There are 3 laptops/ conputers in my house. All 3 have different origin accounts. (Mine, son and daughter).

Whenever we try to add a game to the cart on any device we get the message above.
My son is trying to downlod the sims add on pack.

Ive been in touch with origin and they say its because we are using a vpn and the country does not match their details.
I told them i live in the uk and they said that our connection was not from the uk.

Steam is ok and ubisoft is also ok.

My home internet is with vodafone and has been for 2 years. The last purchase from any account using origin was fifa 19 on christmas day 2018.

I cant actually access any vpn website on any device and my actual router does not support built in vpn.

Can anyone help?

Thanks

 

[Carl81]

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If EA/Origin have a mobile store, can you buy it via your phone when connected via mobile data rather than wifi?

Hi yes using through 4g data with tesco mobile is working fine but as soon as i connect via the home broadband it gives me the message

 

[Carl81]

Are you able to buy the games on the website as opposed to using the client?

Not non my wifi i cant

 

[Carl81]

What is your public facing ip address? The one given to you by vodafone.

How do i check? Just using google?

Think its 84.**.**.**

 

[Carl81]

tek has given you an option to try what did it show?

www.iplocation.net

 

[Carl81]

We need the bit under that.

It'll display country info etc.

Ahhh ok think its this you need

 

[Carl81]

Doesn't appear he's that desperate for help at all. He's disappeared.

@Carl81 Resolved?

Sorry for the delay ...my grandmother passed away mid week so just got some stuff to sort out. I should be able to post the details off my pc at lunchtime today