Device disconnecting and reconnecting, not sure what.

Spectre Wulfe · 8 Jul 2018 at 17:54

So I've got this issue were a piece of hardware is disconnecting and then reconnecting, however I cannot tell what it is. Windows makes the noise it makes when you plug in a new USB device and then my mouse, keyboard and headset switch off and come back on again sometimes within a few seconds other times longer.

I had thought it was a motherboard or an issue with my RAID 0 setup, so I decided to refresh the PC and changed from:
Ryzen 1800x, Asus ROG Crosshair VI
3 Samsung 960 Pro SSDS

I now have:

Intel i7 8700k,

Asus ROG Maximus Hero X

Samsung 970 M.2 NVME as my main boot drive.

I kept my Corsair RM850 PSU, Corsair Dominator Platinum 16Gb 3200Mhz RAM, MSI Seahawk X 1080ti GPU and Hybrid 2tb Seagate HDD from the previous build and the Corsair K65 Lux, Scimitar RGB and Polaris RGB mouse mat.

The motherboard is running the 1503 Bios.

This error seems to occur randomly, I can be gaming, browsing the internet or watching YouTube or movies.

I'm so stumped with what's causing this! More so since it has carried across to the new setup.

Thanks for reading and any help offered in advance!

Spectre Wulfe · 9 Jul 2018 at 01:27

I had originally thought it was Corsair iCue causing an issue but I went without it and then with the older Cue software and still got the issue.

EsaT · 9 Jul 2018 at 08:27

Changing from platform with upgrade path to one without...

At least start by leaving that bling bling mouse mat disconnected for a time.
Any unnecessary device is one potential problem source more.

Also this page has quite good information:
https://www.maketecheasier.com/stop-random-usb-connect-noises-windows/

That USBDeview wouldn't show it it's some Bluetooth/Wifi disconnection (do you have those?) but should show USB related causes fast.

Spectre Wulfe · 9 Jul 2018 at 11:04

EsaT said:
Changing from platform with upgrade path to one without...

At least start by leaving that bling bling mouse mat disconnected for a time.
Any unnecessary device is one potential problem source more.

Also this page has quite good information:
https://www.maketecheasier.com/stop-random-usb-connect-noises-windows/

That USBDeview wouldn't show it it's some Bluetooth/Wifi disconnection (do you have those?) but should show USB related causes fast.

Nothing bluetooth at all all. Just the HyperX Cloud 2s, K65 Lux, Scimitar, RGB Polaris and the monitor's usb hub (which currently has nothing plugged in).

Thekwango · 9 Jul 2018 at 13:55

Spectre Wulfe said:
Nothing bluetooth at all all. Just the HyperX Cloud 2s, K65 Lux, Scimitar, RGB Polaris and the monitor's usb hub (which currently has nothing plugged in).

Have you tired removing these one at a time to see if it is one of them? My money would be on the monitors usb hub fwiw.

Spectre Wulfe · 9 Jul 2018 at 13:57

Thekwango said:
Have you tired removing these one at a time to see if it is one of them? My money would be on the monitors usb hub fwiw.

I went to unplug it but turns out it's not plugged in at the moment anyway.

Spectre Wulfe · 9 Jul 2018 at 13:59

What I've noticed, and completely forgot to mention, is sometimes when I boot the PC up the mouse does not always come on and I have to un-plug it and then plug it back in to get it to work.

Dave Burton · 9 Jul 2018 at 14:16

Try turning off Fast Boot in the power options. I have a PC at home that was doing similar (intel build) and turning off fast boot seems to have sorted it. Guess stuff doesn't always like hibernating...

Spectre Wulfe · 9 Jul 2018 at 14:41

Dave Burton said:
Try turning off Fast Boot in the power options. I have a PC at home that was doing similar (intel build) and turning off fast boot seems to have sorted it. Guess stuff doesn't always like hibernating...

I've already tried this on both systems with no results.

Spectre Wulfe · 9 Jul 2018 at 14:54

Using USBDeview I found that one of the devices is the RGB Polaris. So I've removed that for now.

Also turns out the monitor hub is not plugged in still.

Thekwango · 9 Jul 2018 at 14:56

Spectre Wulfe said:
What I've noticed, and completely forgot to mention, is sometimes when I boot the PC up the mouse does not always come on and I have to un-plug it and then plug it back in to get it to work.

have you got a spare mouse you can use for a bit to rule out the mouse?

Spectre Wulfe · 9 Jul 2018 at 14:58

Thekwango said:
have you got a spare mouse you can use for a bit to rule out the mouse?

Unfortunately not... I literally threw the older one out the other week to!

Thekwango · 9 Jul 2018 at 15:03

Spectre Wulfe said:
Unfortunately not... I literally threw the older one out the other week to!

shame.
given you you've built a whole new system and are still getting the same problem it almost certainly points to it being one of your peripherals causing the issue.

p.s. buidling a whole new system was a bit of an extreme first fix!

Spectre Wulfe · 9 Jul 2018 at 15:08

Thekwango said:
shame.
given you you've built a whole new system and are still getting the same problem it almost certainly points to it being one of your peripherals causing the issue.

p.s. buidling a whole new system was a bit of an extreme first fix!

Lol true, however it seemed before there was issues with my mobo and older SSDs too, so just made the decision to refresh xD.

Thekwango · 9 Jul 2018 at 15:14

maybe see if you can pick up a cheap kb & mouse (real cheapo jobbies can be had for a few quid) that way you can rule those out cheaply and easily.

Spectre Wulfe · 9 Jul 2018 at 15:18

Thekwango said:
maybe see if you can pick up a cheap kb & mouse (real cheapo jobbies can be had for a few quid) that way you can rule those out cheaply and easily.

Aye I'll probably give that a go.

keyser · 12 Jul 2018 at 18:40

Windows event viewer should give you information on the device. It should give you a hardware id that you can Google.

Spectre Wulfe · 12 Jul 2018 at 23:23

Okay so I've reinstalled all my Ryzen 1800x and Crosshair VI and now my Corsair H110i's USB connection to the motherboard is failing. :/ Weird....

Spectre Wulfe · 15 Jul 2018 at 19:20

I used USBDeview to uninstall the H110i and haven't seemed to have any issues since. However I did get a a BSOD and crash I can't figure out. I'm having the weirdest of luck.