This router gave up the ghost last week and as it's less than 1 year old I sent it back to where I purchased it from via RMA (not OCUK I hasten to add). The problem was that only the first 2 ports would work for me and whenever I plugged anything into the bootom 2 ports they wouldn't work. I tried reflashing with the latest firmware etc but still the same. This morning I received an email from them stating that after "extensive" testing it was working ok. I told them it wasn't and that I had since purchased a new router (DGN3500) and it was working perfectly. They said they would test it again and have just called me back to say they are returning it as they it's ok.
Question is, where do I stand now? The guy said I had to take it back and try it and if it still wasn't working I'd have to send it back and they'd take another look at it. Feel like they're just sending me in circles. Can I RMA it through Netgear or is that what I should have done in the first place?
Question is, where do I stand now? The guy said I had to take it back and try it and if it still wasn't working I'd have to send it back and they'd take another look at it. Feel like they're just sending me in circles. Can I RMA it through Netgear or is that what I should have done in the first place?
