DHCP issuing IP addresses to computers across the network

[#Chri5#]

Yes, BT have a demarcation point which is normally the managed router - what you plug into is up to you. Some providers will provide a managed firewall / UTM appliance to secure the private network but that normally has an additional monthly fee.

Back in the OPs original thread, there was information that a device to set between the ISP router and private LAN were needed (eg posts 9 and 10).

If needs be, ring up a firewall vendor like (Dell) SonicWall, Watchguard, Checkpoint or Junpier (to name but a few) and get their sales to tell you who your local reseller is. It's a bread & butter requirement IMHO.

 

[jastreet1]

Yes but having asked for a fully managed service within the network. In no fewer than 6 emails to get something arranged, over a 4 week period, I could perhaps argue that isn't BT's priority to sell a product and help their customers? Are they doing this? Not in my case. They have been unable to confirm any details about the service they offer other than yes they do offer it (managing the network/setup etc) but they need to speak to another department and will get back to me.

For £800+ PCM I would expect at least a price for the fully managed service, which could have prevented this situation to allow me to have the option whether to configure ourselves or not.

 

[Sparx]

No. The company that sold it to us are Aspire Communications Ltd which are involved as the BT local business appointed to us directly from BT. They are the biggest bunch of idiots possible. I would further but I won't want to be putting my post at risk of removal. Its all yes, yes, yes when it comes to sales but they do literally nothing after getting a signature. Literally nothing.

I have sent 6 emails asking for a fully managed service. Did they get back. No.

We have reported this to several people with BT but that's it now, left with a £10k a year internet line I cannot use and no support from BT.

I would cut your losses with Aspire Communications Ltd, I've read plenty of bad things on that shoddy excuse for a company lately.

Source #1 - http://www.ukbusinessforums.co.uk/forums/showthread.php?p=2110040
Source #2 - http://business.forums.bt.com/t5/Fe...meeting-with-a-BT-Business-Manager/td-p/12095

EDIT: I have just realised the thread on UKBF is you!! Haha

 

[Sin_Chase]

Get a hardware firewall appliance. Either off the shelf or build your own (pfsense on pretty much any hardware for example)

It's not ideal not having access the the Cisco as no doubt you'll either be stuck double NATing or have some other unnecessarily complex configuration.

 

[#Chri5#]

Get a hardware firewall appliance. Either off the shelf or build your own (pfsense on pretty much any hardware for example)

It's not ideal not having access the the Cisco as no doubt you'll either be stuck double NATing or have some other unnecessarily complex configuration.

Why double NAT? I'd expect the Cisco to be doing nothing but routing. The OP should have a public subnet allocated for CPE (eg a firewall appliance).

Anyway, I'd not give Aspire any more money in the OPs position.

A SonicWall TZ 215 or NSA 220 would take something like 10 minutes to configure and get live with a simple configuration.

1) Plug Cisco router into X1 interface (WAN)
2) Plug a PC into the X0 interface, go to 192.168.168.168 for the setup wizard
3) Work through the setup screens, choose "Static IP" for the WAN configuration. Put the first IP from your usable range in the for the WAN port on the SonicWall and put the routers IP in for the default gateway
4) Configure DHCP for the LAN as needed
5) A few more clicks, reboot and a simple config is sorted (so then plug X0 into the main network swtich)

 

[jastreet1]

Great another company out to us @ £60 P/H + VAT who hasn't go a clue what they are doing!!!

 

[Banzai_Joe]

As an example we have Virgin Media 10mbit fibre optic managed internet access. They install their kit (WAN gateway) in our rack. I then connected a Draytek Vigor Router to it to act as our firewall (internal gateway). It's capable of DHCP but our Domain Controller handles all that.
Seeing as you do not operate a domain/client-server setup, you should obviously setup DHCP on something like a Draytek.
However, i'm pretty sure that your firewall/router will need a public IP from your ISP and may possibly have to be registered within the Cisco as the dedicated internal router.
You then apply NAT to your router.

It can certainly get complicated and these eejits at BT and Aspire haven't helped a jot.

How is it that none of them seem to know the login credentials to the Cisco?

 

[jastreet1]

On to guy number 4, who seems to be in sync with you guys, so I am hopeful here.

 

[#Chri5#]

How is it that none of them seem to know the login credentials to the Cisco?

As the router will (should) be managed by BT, so they don't want anyone messing with it and breaking things.

 

[Banzai_Joe]

As the router will (should) be managed by BT, so they don't want anyone messing with it and breaking things.

Yes, but i think the OP had already approached BT to sort it out and got nowhere cos they didn't have details (?)

Unless i read it wrong.

 

[jastreet1]

Update: all fixed in about 1 hour easy as pie. Installed a firewall device networked it up, job done made it look easy. Big thank you to Aurora Technologies!

 

[Deleted member 77746]

For £800+ PCM I would expect at least a price for the fully managed service, which could have prevented this situation to allow me to have the option whether to configure ourselves or not.

For that cost I would expect more support to be fair.

 

[Banzai_Joe]

Glad you got it sorted matey.

 

[Sparx]

Update: all fixed in about 1 hour easy as pie. Installed a firewall device networked it up, job done made it look easy. Big thank you to Aurora Technologies!

Good times.