DHL / Evri merger

I deliver and collect trailers full of parcels from all over the UK, Scotland and Wales for a few companies, and the state of some warehouses and their staff is enough to put me off using any delivery company these days, :( it's no better from any company from what I've seen. They all lob parcels around regardless of what's in them. Loading bays have parcels falling outside under the trailers and loading bays. Inside, the people load and unload like it's the last day on earth! No wonder there's so many missing or damaged parcels, it's a nightmare at some depots...
 
I've been doing a lot of buying and selling on eBay recently and naively forgot that Evri was a thing for expensive goods.

Got a good deal on a Samsung Fold 7, they used Simple Delivery which was with Evri and the package has been stuck at the sender's parcel shop since Saturday, so I've assumed it's been stolen...
 
It seems DHL are absolutely pants now. This is second time I have had something delivered by them that never shows up in time.

On Friday I got a notification that my item was out for delivery. It never got here and returned to depot. Out for delivery today and looks like the same issue. My tracking has shown driver being at drop 56 for the past couple of hours and mine is 60 so more than likely going to get returned to depot again.

This is the second time this has happened as I had a another DHL delivery with the same issue last October.

Seems almost impossible to make a complaint too. All Whatsapp and phone numbers are just automated rubbish.
 
It does seem the merger has dragged down the level of service of both companies, if that can be believed.

I ordered something from Ebay only for Evri to take over 2 weeks to deliver it and that was only after the seller raised an enquiry.

This time it's DHL. I ordered the Starlink kit on Saturday, it was picked up by DHL on the Monday and was due to be delivered on Wednesday. It was a no-show and again today, their woeful tracking website now says it'll be next Tuesday :rolleyes: with no further info.
 
Here for a moan again.

DHL still haven't delivered the Starlink kit that I ordered and was dispatched on the 30th March. Each day I check the tracking history (which is the worst in the industry) I get the same message that it will be delivered the next day, which it never is. Getting in contact with them is an exercise in futility. Their AI fuelled Whatsapp chatbot doesn't understand the most basic questions - it doesn't even know what a delayed parcel is.

This raises a valid concern - if the Starlink hardware was to ever fail and I needed a replacement, waiting 2 weeks for replacement equipment to restore internet access is not on.
 
Mysterae_ said:
Here for a moan again.

DHL still haven't delivered the Starlink kit that I ordered and was dispatched on the 30th March. Each day I check the tracking history (which is the worst in the industry) I get the same message that it will be delivered the next day, which it never is. Getting in contact with them is an exercise in futility. Their AI fuelled Whatsapp chatbot doesn't understand the most basic questions - it doesn't even know what a delayed parcel is.

This raises a valid concern - if the Starlink hardware was to ever fail and I needed a replacement, waiting 2 weeks for replacement equipment to restore internet access is not on.
Click to expand...

Contact the place of purchase to chase them up, as they are paying them to deliver they will have a way to easily contact them. The whole contact issue for delivery companies needs totally changing and the government needs to put laws in place to make it easy to contact them and speak to a real person, not these chat bots and contact forms rubbish only, a phone number that goes to a person without all the chat machines should be a standard feature.

This is all happening because the laws are not tight enough to make these companies behave correctly and in a manner they should be for the services they provide. All a bad joke at our expense and not enough protection to make sure these companies behave correctly, all they seem to do after bad press is change names and same rubbish repeated as another company name.
 
Purgatory said:
Contact the place of purchase to chase them up, as they are paying them to deliver they will have a way to easily contact them. The whole contact issue for delivery companies needs totally changing and the government needs to put laws in place to make it easy to contact them and speak to a real person, not these chat bots and contact forms rubbish only, a phone number that goes to a person without all the chat machines should be a standard feature.

This is all happening because the laws are not tight enough to make these companies behave correctly and in a manner they should be for the services they provide. All a bad joke at our expense and not enough protection to make sure these companies behave correctly, all they seem to do after bad press is change names and same rubbish repeated as another company name.
Click to expand...

I contacted Starlink in the first instance and it put me through to Grok :cry:. Although better than the ZX81 level of intelligence of DHL's AI it still felt that it didn't give a poop, just towing the company line. Starlink require you to pay for delivery (£19) but don't give you any choice in courier sadly. I do think I'll refuse delivery now when it eventually turns up; not to cut off my nose but more the fact that replacement hardware is likely to take just as long to arrive and that's not acceptable.

I agree that these delivery companies need to improve their customer service for when things go wrong. First it was moving the customer call centres to India and now it's AI, all to make it cheaper for them with a severe drop in customer satisfaction.
 
Mysterae_ said:
Here for a moan again.

DHL still haven't delivered the Starlink kit that I ordered and was dispatched on the 30th March. Each day I check the tracking history (which is the worst in the industry) I get the same message that it will be delivered the next day, which it never is. Getting in contact with them is an exercise in futility. Their AI fuelled Whatsapp chatbot doesn't understand the most basic questions - it doesn't even know what a delayed parcel is.

This raises a valid concern - if the Starlink hardware was to ever fail and I needed a replacement, waiting 2 weeks for replacement equipment to restore internet access is not on.
Click to expand...

I find most chatbots pick up on keywords like "advisor" or "human" or whatever, might be worth giving that a shot?
 
So it appears I've been gaslit by both DHL and Starlink. Starlink's Grok was completely useless telling me to contact DHL, DHL telling me to contact Starlink....

I started a whatsapp conversation with DHL and between the 2 hour delays between replies, and the gist of it is that they lost tracking of the parcel on the 1st April (joke right?!) and only the sender can request further information/investigation. If a parcel hasn't been scanned for 48 hours a search must be initiated. Rumour has it that it's somewhere between their bumhole and elbow.
 
You must log in or register to reply here.
Back
Top Bottom