Diagnostic help needed.

b0rn2sk8 · 3 Nov 2011 at 01:23

My connection has been frustrating the hell out of me recently, keeps getting all slow with massive latency.

Is it the line or are BT throttling me to nothing at 0130 and everyone is in bed!

I'm not really sure what the numbers mean.

Code:

Connection Information

Line state	Connected
Connection time	4 days, 03:36:18
Downstream	8,128 Kbps
Upstream	448 Kbps
 
ADSL Settings

VPI/VCI	0/38
Type	PPPoA
Modulation	G.992.1 Annex A
Latency type	Interleaved
Noise margin (Down/Up)	11.8 dB / 26.0 dB
Line attenuation (Down/Up)	24.6 dB / 12.5 dB
Output power (Down/Up)	14.5 dBm / 1.8 dBm

Code:

Tracing route to www.l.google.com [209.85.229.105]
over a maximum of 30 hops:

  1     3 ms     3 ms     3 ms  api.home [192.168.1.254]
  2  1521 ms  1608 ms  1574 ms  esr6.ilford5.broadband.bt.net [217.47.23.145]
  3  1618 ms  1641 ms  1711 ms  217.47.23.30
  4  1799 ms  1842 ms  1917 ms  217.47.250.69
  5  1951 ms  2021 ms  1991 ms  213.1.69.210
  6  2142 ms  2162 ms  2193 ms  217.32.24.78
  7  2351 ms  2322 ms  2325 ms  217.32.24.178
  8  2447 ms  2475 ms  2519 ms  109.159.249.110
  9  2588 ms  2544 ms  2651 ms  core1-te0-4-0-6.ealing.ukcore.bt.net [109.159.24
9.1]
 10  2663 ms  2708 ms  2658 ms  peer1-xe2-0-0.telehouse.ukcore.bt.net [109.159.2
54.100]
 11   680 ms   202 ms   253 ms  195.99.126.113
 12  1479 ms  1514 ms  1518 ms  66.249.94.76
 13  1646 ms  1655 ms  1730 ms  209.85.253.92
 14  1810 ms  1801 ms  1889 ms  72.14.232.134
 15  2021 ms  2095 ms  2048 ms  216.239.49.45
 16  2128 ms  2195 ms  2195 ms  209.85.243.73
 17  2241 ms  2316 ms  2306 ms  209.85.229.105

Trace complete.

Speed test is reporting 628ms 0.21 down and 0.1 up.

KIA · 3 Nov 2011 at 10:14

Wired connection to router?

dmsims · 3 Nov 2011 at 11:25

Very odd - is it consistently like that all the time ?

What's the upload like ?

Other people in the house ?

As above is this wireless?

dmsims · 3 Nov 2011 at 11:28

and detailed including error stats from the router ?

b0rn2sk8 · 3 Nov 2011 at 22:23

Im hooked in via a home plug but it was crazy slow on my iPad via wireless.

It happens randomly but it's always long periods of time. Even when I reboot the router its fine for about 90 seconds but then it goes back to that.

Right now as I post this I'm looking at 53ms 6.45mbps down and 0.36 mbps up.

It effects everyone. To the point where you can't browse or game.

It's a BT home hub 2. Where would I find the error stats?

Tealc · 3 Nov 2011 at 23:56

Your physical connection to the exchange is good. Nice strong 8mbit with good SNR up and down. Several days uptime, although it may not count disconnections there.

I reckon it's just a BT wholesale issue with them trying to cram too many users onto cheap bandwidth. Could also be exchange congestion. Could also be your homeplugs I suppose.

Zarf · 4 Nov 2011 at 00:25

Yeah, it's BT's fault, your routers adsl connection (and homeplugs) are great.
If you can get out of contract, do so. Check out your exchange on www.samknows.com and go with LLU or Cable if it's available. If not I recommend the Xilo Office packages for Market1 exchanges, totally worth the money if you need a decent connection in the evenings. They come with increased upload and priority.

b0rn2sk8 · 4 Nov 2011 at 02:13

I thought as much

Unfortunately it's not my house so I can't do much about it other than get my girlfriends parents to get on the blower to BT when it's bad.

I did recommend going LLU when they moved in but I wasn't living here then so I didn't push it. Unfortunately they are still under contract for 14 more months.

Thanks for your help.