dial-up problem

Scougar · 16 Oct 2008 at 12:17

A farmer I know is still waiting for her broadband to be sorted out, so has had to go back to her dial-up. She has done this once already and it was working, but we tried over the phone the other day to sort the broadband out, then she told me she got a text saying it wasn't ready lol. We went to reinstate the dial-up connection and for some reason IE is no longer working with it.

I cannot think (over the phone) what it could be.

*Dial-up to virgin connects, displays connection speed ok.

I have set IP to be automatic, and manually set the DNS addresses to hopefully the right ones (194.168.4.100 and 194.168.8.100).

The connection tab in IE is set to dial a connection and the I have tried the lan settings (not necessary really) to automatic detect and tried it without auto detect.

IE just doesn't seem to want to work with the connection... what am I missing out?

NOTE: I can't get the 28ish miles to her farm as my car is broken.

Mr Goat · 17 Oct 2008 at 09:28

Do you know if DNS resolving is working ok with the manual settings you've used? Get the user to bring up a command prompt when they're dialled up and try pinging something like bbc.co.uk and it should resolve the IP address.

Let me know how you get on...

Cheers,
Dave B.

VeNT · 17 Oct 2008 at 09:38

tbh set DNS to auto, if that doesn't work then try and work out why.

Scougar · 19 Oct 2008 at 18:34

I have tried setting the DNS to auto and the ip address to auto but it doesn't seem to work

I really don't think she will be much good at the command prompt over the phone, to be able to describe what's going on. I can try obviously but after about 45 mins on the phone last time... not sure how far we'll get.