Didnt get what was in the description.

Xymos · 24 Feb 2011 at 21:27

Hey, i bought the titan onyx
http://www.overclockers.co.uk/showproduct.php?prodid=FS-025-OP
4 months ago and didnt have a chance to open the case and check if everything is like i ordered so i know its late for this but if you look at the product it clearly states that it is supplied with the H70 CPU cooler and when i check inside my computer i have the xigmatek cpu cooler

Uploaded with ImageShack.us
This is an image showing the fan inside my computer, so any suggestions why i was given this instead of the H70??

Thekwango · 24 Feb 2011 at 21:32

you'd be far better off posting in the customer support section. also, look at your e-receipt and see if there is any mention of the change on there

Biz.Kid09 · 24 Feb 2011 at 21:34

I would ring OCUK tomorrow. Do you have a confirmation e-mail that says you ordered H70?

stulid · 24 Feb 2011 at 21:37

Was the H70 even available four months ago?

Xymos · 24 Feb 2011 at 21:37

Biz.Kid09 said:
I would ring OCUK tomorrow. Do you have a confirmation e-mail that says you ordered H70?

I didnt order the H70 because in the description and full specification it stated that it is supplied with the H70 and in my order history there isnt a breakdown of components only the full system name.

Edit i just checked my invoice and it says that it came with the xigmatek dark knight cpu cooler but im pretty sure four months ago the H70 was supplied with the titan onyx.

Thekwango · 24 Feb 2011 at 21:43

stulid said:
Was the H70 even available four months ago?

think it was released september/october tho i could be wrong, can't find any confirmation

lttlejoe · 24 Feb 2011 at 21:43

Was the H70 CPU cooler part of the specifications at the time of purchase OR, are you referring to the present day advertised specifications, which may have changed since purchase ?

Edit: just read your post!

Xymos · 24 Feb 2011 at 21:48

lttlejoe said:
Was the H70 CPU cooler part of the specifications at the time of purchase OR, are you referring to the present day advertised specifications, which may have changed since purchase ?

Edit: just read your post!

Yes im referring to the specifications at the day of purchase which im pretty sure said that it is supplied with the H70. Eh sadly you cant see the breakdown of the components in the system in my order history online.

Thekwango · 24 Feb 2011 at 21:49

suppose you dont have the physical receipt still alying round? it should show a full breakdown of the parts? all that said you'd be best just giving them a call or dropping them a webnote

Xymos · 24 Feb 2011 at 21:54

And if it wasnt the H70 it could have been the H60 or H50 im sure of this because if you look at this thread from june 2010 http://forums.overclockers.co.uk/showthread.php?p=16796373
it shows it with he H50 now add 4 months to that (when i ordered mine) and if you think about it by that time it should be supplied with the h60/h70

Xymos · 24 Feb 2011 at 21:55

Thekwango said:
suppose you dont have the physical receipt still alying round? it should show a full breakdown of the parts? all that said you'd be best just giving them a call or dropping them a webnote

Yes when i said i have an invoice i was referring to the recepit and on the receipt it does say it came with the dark knight cpu cooler but im asking why this when im pretty sure it never was in the description
PS i never got my mafia 2 with my gtx 480 card

Thekwango · 24 Feb 2011 at 22:01

Xymos said:
Yes when i said i have an invoice i was referring to the recepit and on the receipt it does say it came with the dark knight cpu cooler but im asking why this when im pretty sure it never was in the description
PS i never got my mafia 2 with my gtx 480 card

ah fair enough, well i cant remember when the h70 was actually released, but anywhoooo, i'd definitely be getting in touch with OcUK. they'll sort you out no problem, i'm sure

Xymos · 24 Feb 2011 at 22:05

the h70 was released around october 15th

Xymos · 24 Feb 2011 at 22:39

Anyway i think i know why this happened , i looked at "this week only" threads with the titan onyx and for each week the titan onyx had a different component to explain this further when i planned to buy this computer it might have had the h70 however i ordered the computer 1-2 weeks after which might have had the cooler changed and i didnt check the full specification on the day of the order , so partially its my own fault. Well sorry for bothering anyone as well as thank you for your time and replying.

Thekwango · 24 Feb 2011 at 22:59

Xymos said:
Anyway i think i know why this happened , i looked at "this week only" threads with the titan onyx and for each week the titan onyx had a different component to explain this further when i planned to buy this computer it might have had the h70 however i ordered the computer 1-2 weeks after which might have had the cooler changed and i didnt check the full specification on the day of the order , so partially its my own fault. Well sorry for bothering anyone as well as thank you for your time and replying.

no problem, i'd still drop OcUK a webnote just to get them to confirm, and also to get the game code you didnt receive with your gpu